Office error: “We weren't able to register your device and add your account to Windows.”
Full error
Something went wrong
We weren't able to register your device and add your account to
Windows. Your access to org resources may be limited.
History
Due to a local domain issue, I had to remove my PC from the domain and re-add it. After that my user profile was broken so I used a tool to migrate it. Upon logging in, all my settings were back but I was not logged into my Office 365 apps. When I try to, I get the error above.
After lots of troubleshooting, I created a new local account on my PC and was able to successfully set up Office and login as expected.
Question
How can I fix my current domain-based Windows profile so that I can login to Office using my Office365 credentials?
windows-10 office365
edited Aug 29 '18 at 18:23
harrymc
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
|
show 2 more comments
Full error
Something went wrong
We weren't able to register your device and add your account to
Windows. Your access to org resources may be limited.
History
Due to a local domain issue, I had to remove my PC from the domain and re-add it. After that my user profile was broken so I used a tool to migrate it. Upon logging in, all my settings were back but I was not logged into my Office 365 apps. When I try to, I get the error above.
After lots of troubleshooting, I created a new local account on my PC and was able to successfully set up Office and login as expected.
Question
How can I fix my current domain-based Windows profile so that I can login to Office using my Office365 credentials?
windows-10 office365
edited Aug 29 '18 at 18:23
harrymc
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
1
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
1
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39
|
show 2 more comments
Full error
Something went wrong
We weren't able to register your device and add your account to
Windows. Your access to org resources may be limited.
History
Due to a local domain issue, I had to remove my PC from the domain and re-add it. After that my user profile was broken so I used a tool to migrate it. Upon logging in, all my settings were back but I was not logged into my Office 365 apps. When I try to, I get the error above.
After lots of troubleshooting, I created a new local account on my PC and was able to successfully set up Office and login as expected.
Question
How can I fix my current domain-based Windows profile so that I can login to Office using my Office365 credentials?
windows-10 office365
edited Aug 29 '18 at 18:23
harrymc
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
Full error
Something went wrong
We weren't able to register your device and add your account to
Windows. Your access to org resources may be limited.
History
Due to a local domain issue, I had to remove my PC from the domain and re-add it. After that my user profile was broken so I used a tool to migrate it. Upon logging in, all my settings were back but I was not logged into my Office 365 apps. When I try to, I get the error above.
After lots of troubleshooting, I created a new local account on my PC and was able to successfully set up Office and login as expected.
Question
How can I fix my current domain-based Windows profile so that I can login to Office using my Office365 credentials?
windows-10 office365
windows-10 office365
edited Aug 29 '18 at 18:23
harrymc
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
edited Aug 29 '18 at 18:23
harrymc
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
edited Aug 29 '18 at 18:23
harrymc
256k14268568
edited Aug 29 '18 at 18:23
harrymc
256k14268568
edited Aug 29 '18 at 18:23
harrymc
256k14268568
256k14268568
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
asked Aug 29 '18 at 17:58
Scott BeesonScott Beeson
59752254
59752254
1
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
1
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39
|
show 2 more comments
1
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
1
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39
1
1
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
1
1
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39
|
show 2 more comments
2 Answers
2
active
oldest
votes
I know this is an old post but this might help someone out there.
I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus
Take note of the last 5 digits of the product key. Then run this command:
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:XXXX
(replace the XXXX with the last 5 chars of the prod key):
This is only recommended for users who have Office Apps with Office 365 license.
Reference here
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
add a comment |
This worked for me:
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentityEnableADAL
REG_DWORD
Value: 0
This disables modern authentication for office applications.
edited yesterday
Community♦
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
I know this is an old post but this might help someone out there.
I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus
Take note of the last 5 digits of the product key. Then run this command:
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:XXXX
(replace the XXXX with the last 5 chars of the prod key):
This is only recommended for users who have Office Apps with Office 365 license.
Reference here
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
add a comment |
I know this is an old post but this might help someone out there.
I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus
Take note of the last 5 digits of the product key. Then run this command:
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:XXXX
(replace the XXXX with the last 5 chars of the prod key):
This is only recommended for users who have Office Apps with Office 365 license.
Reference here
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
add a comment |
I know this is an old post but this might help someone out there.
I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus
Take note of the last 5 digits of the product key. Then run this command:
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:XXXX
(replace the XXXX with the last 5 chars of the prod key):
This is only recommended for users who have Office Apps with Office 365 license.
Reference here
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
I know this is an old post but this might help someone out there.
I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus
Take note of the last 5 digits of the product key. Then run this command:
cscript.exe "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:XXXX
(replace the XXXX with the last 5 chars of the prod key):
This is only recommended for users who have Office Apps with Office 365 license.
Reference here
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
edited Nov 13 '18 at 16:34
Mr Shunz
1,75111817
1,75111817
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
answered Nov 13 '18 at 14:47
SavageTofuSavageTofu
111
111
add a comment |
add a comment |
This worked for me:
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentityEnableADAL
REG_DWORD
Value: 0
This disables modern authentication for office applications.
edited yesterday
Community♦
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
add a comment |
This worked for me:
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentityEnableADAL
REG_DWORD
Value: 0
This disables modern authentication for office applications.
edited yesterday
Community♦
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
add a comment |
This worked for me:
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentityEnableADAL
REG_DWORD
Value: 0
This disables modern authentication for office applications.
edited yesterday
Community♦
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
This worked for me:
HKCUSOFTWAREMicrosoftOffice16.0CommonIdentityEnableADAL
REG_DWORD
Value: 0
This disables modern authentication for office applications.
edited yesterday
Community♦
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
edited yesterday
Community♦
1
edited yesterday
Community♦
1
edited yesterday
Community♦
1
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
answered Jan 5 at 0:40
Misty QuaintanceMisty Quaintance
1
1
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
add a comment |
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
1
1
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete.
– Scott
Jan 5 at 1:06
add a comment |
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1
There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
– Ramhound
Aug 29 '18 at 18:23
Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing...
– Scott Beeson
Aug 29 '18 at 18:26
Is your situation the one solved in the last entry on this post?
– harrymc
Aug 29 '18 at 18:35
No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell.
– Scott Beeson
Aug 29 '18 at 18:36
1
@ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
– Ramhound
Aug 29 '18 at 20:39