32GB RAM reserved for hardware on Windows 10 pro (64bit)












1















I just put my new tower PC together, but windows can use only half of the RAM (32GB of 64GB):




  • Motherboard: AB350-GAMING 3


Mainboard info




  • CPU: AMD Ryzen 7


CPU Info




  • 4 RAM Slots with 16GB each


RAM info




  • Windows 10 Pro (64bit) with properly activated & valid licence


This is what Windows shows me:



Task Manager:
Task Manager



Resource Monitor:
Resource Monitor



msconfig:
msconfig



I tried changing "max memory" to this (it is automatically filled in when i activate the checkbox, which seems correct for 64GB in MB):
msconfig - max memory



But when i press OK it changes to 256 (before closing). Also when using the up/down controls 256 is maximum. When re-opening the dialog the numer is set to 0 no matter what i left it at.



bcdedit:
bcdedit



I tried setting maxmem using bcdedit, but it did not accept it:
bcdedit set maxmem



BIOS:

I updated the BIOS from version F10 to F25 (latest):
BIOS Version



Supported RAM:




  • Supprtorted RAM Windows 10 Pro 64bit: 2TB

  • https://docs.microsoft.com/en-us/windows/desktop/memory/memory-limits-for-windows-releases#physical-memory-limits-windows-10


Other actions:




  • Windows update is up-to-date

  • I updated all drivers using Driver Easy


Other "solutions" i found on the internet:




  • Running sfc - did that - all ok

  • Running another windows' system check & correct tool (forgot the name) - but also all ok

  • Disable page-file - i tried it - didn't work. (I also know it is not advised for other reasons).

  • Disable or enable (instructions were not clear) Memory Remapping in BIOS - didn't find any such option.

  • Disable Shared Memory (shared with OnBoard Graphics Card) in BIOS - no such option. Also i am using an "external" graphics-card, not the onboard one.

  • Changing RAM Slots (when using just 2 of them) - i use all 4 slots - seems pointless.

  • Swapping RAM around in the slots - didn't try - seems pointless - i have 4 identical RAM sticks. Why should it make any difference?

  • Adjusting RAM speed multiplier and/or voltage - didn't go into this. All is set to its defaults "auto" - 2400MHZ - found one note, that too high values (above 3000MHZ) can make problems with 4 slots being used. I don't think that's it either. My RAM is recognized, but not used.


I want to use the whole RAM:

So how to fix this?










share|improve this question

























  • Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

    – DavidPostill
    Jan 23 at 16:28






  • 2





    Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

    – ivan_pozdeev
    Jan 23 at 16:37











  • I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

    – Mokubai
    Jan 23 at 17:35











  • The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

    – Frederic Leitenberger
    Jan 24 at 21:48













  • I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

    – Frederic Leitenberger
    Jan 24 at 21:55
















1















I just put my new tower PC together, but windows can use only half of the RAM (32GB of 64GB):




  • Motherboard: AB350-GAMING 3


Mainboard info




  • CPU: AMD Ryzen 7


CPU Info




  • 4 RAM Slots with 16GB each


RAM info




  • Windows 10 Pro (64bit) with properly activated & valid licence


This is what Windows shows me:



Task Manager:
Task Manager



Resource Monitor:
Resource Monitor



msconfig:
msconfig



I tried changing "max memory" to this (it is automatically filled in when i activate the checkbox, which seems correct for 64GB in MB):
msconfig - max memory



But when i press OK it changes to 256 (before closing). Also when using the up/down controls 256 is maximum. When re-opening the dialog the numer is set to 0 no matter what i left it at.



bcdedit:
bcdedit



I tried setting maxmem using bcdedit, but it did not accept it:
bcdedit set maxmem



BIOS:

I updated the BIOS from version F10 to F25 (latest):
BIOS Version



Supported RAM:




  • Supprtorted RAM Windows 10 Pro 64bit: 2TB

  • https://docs.microsoft.com/en-us/windows/desktop/memory/memory-limits-for-windows-releases#physical-memory-limits-windows-10


Other actions:




  • Windows update is up-to-date

  • I updated all drivers using Driver Easy


Other "solutions" i found on the internet:




  • Running sfc - did that - all ok

  • Running another windows' system check & correct tool (forgot the name) - but also all ok

  • Disable page-file - i tried it - didn't work. (I also know it is not advised for other reasons).

  • Disable or enable (instructions were not clear) Memory Remapping in BIOS - didn't find any such option.

  • Disable Shared Memory (shared with OnBoard Graphics Card) in BIOS - no such option. Also i am using an "external" graphics-card, not the onboard one.

  • Changing RAM Slots (when using just 2 of them) - i use all 4 slots - seems pointless.

  • Swapping RAM around in the slots - didn't try - seems pointless - i have 4 identical RAM sticks. Why should it make any difference?

  • Adjusting RAM speed multiplier and/or voltage - didn't go into this. All is set to its defaults "auto" - 2400MHZ - found one note, that too high values (above 3000MHZ) can make problems with 4 slots being used. I don't think that's it either. My RAM is recognized, but not used.


I want to use the whole RAM:

So how to fix this?










share|improve this question

























  • Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

    – DavidPostill
    Jan 23 at 16:28






  • 2





    Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

    – ivan_pozdeev
    Jan 23 at 16:37











  • I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

    – Mokubai
    Jan 23 at 17:35











  • The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

    – Frederic Leitenberger
    Jan 24 at 21:48













  • I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

    – Frederic Leitenberger
    Jan 24 at 21:55














1












1








1








I just put my new tower PC together, but windows can use only half of the RAM (32GB of 64GB):




  • Motherboard: AB350-GAMING 3


Mainboard info




  • CPU: AMD Ryzen 7


CPU Info




  • 4 RAM Slots with 16GB each


RAM info




  • Windows 10 Pro (64bit) with properly activated & valid licence


This is what Windows shows me:



Task Manager:
Task Manager



Resource Monitor:
Resource Monitor



msconfig:
msconfig



I tried changing "max memory" to this (it is automatically filled in when i activate the checkbox, which seems correct for 64GB in MB):
msconfig - max memory



But when i press OK it changes to 256 (before closing). Also when using the up/down controls 256 is maximum. When re-opening the dialog the numer is set to 0 no matter what i left it at.



bcdedit:
bcdedit



I tried setting maxmem using bcdedit, but it did not accept it:
bcdedit set maxmem



BIOS:

I updated the BIOS from version F10 to F25 (latest):
BIOS Version



Supported RAM:




  • Supprtorted RAM Windows 10 Pro 64bit: 2TB

  • https://docs.microsoft.com/en-us/windows/desktop/memory/memory-limits-for-windows-releases#physical-memory-limits-windows-10


Other actions:




  • Windows update is up-to-date

  • I updated all drivers using Driver Easy


Other "solutions" i found on the internet:




  • Running sfc - did that - all ok

  • Running another windows' system check & correct tool (forgot the name) - but also all ok

  • Disable page-file - i tried it - didn't work. (I also know it is not advised for other reasons).

  • Disable or enable (instructions were not clear) Memory Remapping in BIOS - didn't find any such option.

  • Disable Shared Memory (shared with OnBoard Graphics Card) in BIOS - no such option. Also i am using an "external" graphics-card, not the onboard one.

  • Changing RAM Slots (when using just 2 of them) - i use all 4 slots - seems pointless.

  • Swapping RAM around in the slots - didn't try - seems pointless - i have 4 identical RAM sticks. Why should it make any difference?

  • Adjusting RAM speed multiplier and/or voltage - didn't go into this. All is set to its defaults "auto" - 2400MHZ - found one note, that too high values (above 3000MHZ) can make problems with 4 slots being used. I don't think that's it either. My RAM is recognized, but not used.


I want to use the whole RAM:

So how to fix this?










share|improve this question
















I just put my new tower PC together, but windows can use only half of the RAM (32GB of 64GB):




  • Motherboard: AB350-GAMING 3


Mainboard info




  • CPU: AMD Ryzen 7


CPU Info




  • 4 RAM Slots with 16GB each


RAM info




  • Windows 10 Pro (64bit) with properly activated & valid licence


This is what Windows shows me:



Task Manager:
Task Manager



Resource Monitor:
Resource Monitor



msconfig:
msconfig



I tried changing "max memory" to this (it is automatically filled in when i activate the checkbox, which seems correct for 64GB in MB):
msconfig - max memory



But when i press OK it changes to 256 (before closing). Also when using the up/down controls 256 is maximum. When re-opening the dialog the numer is set to 0 no matter what i left it at.



bcdedit:
bcdedit



I tried setting maxmem using bcdedit, but it did not accept it:
bcdedit set maxmem



BIOS:

I updated the BIOS from version F10 to F25 (latest):
BIOS Version



Supported RAM:




  • Supprtorted RAM Windows 10 Pro 64bit: 2TB

  • https://docs.microsoft.com/en-us/windows/desktop/memory/memory-limits-for-windows-releases#physical-memory-limits-windows-10


Other actions:




  • Windows update is up-to-date

  • I updated all drivers using Driver Easy


Other "solutions" i found on the internet:




  • Running sfc - did that - all ok

  • Running another windows' system check & correct tool (forgot the name) - but also all ok

  • Disable page-file - i tried it - didn't work. (I also know it is not advised for other reasons).

  • Disable or enable (instructions were not clear) Memory Remapping in BIOS - didn't find any such option.

  • Disable Shared Memory (shared with OnBoard Graphics Card) in BIOS - no such option. Also i am using an "external" graphics-card, not the onboard one.

  • Changing RAM Slots (when using just 2 of them) - i use all 4 slots - seems pointless.

  • Swapping RAM around in the slots - didn't try - seems pointless - i have 4 identical RAM sticks. Why should it make any difference?

  • Adjusting RAM speed multiplier and/or voltage - didn't go into this. All is set to its defaults "auto" - 2400MHZ - found one note, that too high values (above 3000MHZ) can make problems with 4 slots being used. I don't think that's it either. My RAM is recognized, but not used.


I want to use the whole RAM:

So how to fix this?







windows-10 memory






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Jan 23 at 16:23







Frederic Leitenberger

















asked Jan 23 at 16:14









Frederic LeitenbergerFrederic Leitenberger

1064




1064













  • Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

    – DavidPostill
    Jan 23 at 16:28






  • 2





    Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

    – ivan_pozdeev
    Jan 23 at 16:37











  • I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

    – Mokubai
    Jan 23 at 17:35











  • The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

    – Frederic Leitenberger
    Jan 24 at 21:48













  • I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

    – Frederic Leitenberger
    Jan 24 at 21:55



















  • Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

    – DavidPostill
    Jan 23 at 16:28






  • 2





    Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

    – ivan_pozdeev
    Jan 23 at 16:37











  • I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

    – Mokubai
    Jan 23 at 17:35











  • The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

    – Frederic Leitenberger
    Jan 24 at 21:48













  • I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

    – Frederic Leitenberger
    Jan 24 at 21:55

















Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

– DavidPostill
Jan 23 at 16:28





Dupe of 64 bit - Why is all my extra RAM marked as "hardware reserved" in Windows 7? - Super User?

– DavidPostill
Jan 23 at 16:28




2




2





Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

– ivan_pozdeev
Jan 23 at 16:37





Possible duplicate of Why is all my extra RAM marked as "hardware reserved" in Windows 7?

– ivan_pozdeev
Jan 23 at 16:37













I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

– Mokubai
Jan 23 at 17:35





I would try slowing the memory down or disabling XMP as this page seems to suggest that the dual rank memory you have will actually need to run at a slower speed. Next try swapping slots, I've seen some motherboards able to detect memory in a slot by reading the SPD chip but because it wasn't quite sat properly it wasn't making contact and the memory failed some test and the channel got disabled. Any chance of showing the "Memory" tab in CPU-z?

– Mokubai
Jan 23 at 17:35













The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

– Frederic Leitenberger
Jan 24 at 21:48







The PC is dead right now - does not even go into BIOS anymore only the fans are running with black screen - once i fixed this, i will add CPU-Z Memory tab as requested. - i tried setting memory speed to 1200MHZ as shown in Speccy, but the lowest value the BIOS allows is 1333MHZ. Since i was puzzled by this i did not actually try this configuration. I then assumed that one channel runs at 2400MHZ but each RAM chip at 1200MHZ, which made sense to me. But i tried with and without XMP. No change.

– Frederic Leitenberger
Jan 24 at 21:48















I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

– Frederic Leitenberger
Jan 24 at 21:55





I tried to find the mentioned information on "this page". Do you mean this? "4 DIMMs DDR4-1866" - does this mean i have to go down to 1866MHZ for them to work?

– Frederic Leitenberger
Jan 24 at 21:55










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