Windows Remote Assistance in LAN environment
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Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues?
Both the user and the admin will be using Windows 7 in a LAN environment.
windows-7 remote-assistance
asked Nov 1 '13 at 10:07
oshirowanen
809104068
bumped to the homepage by Community♦ 2 days ago
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up vote
1
down vote
favorite
Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues?
Both the user and the admin will be using Windows 7 in a LAN environment.
windows-7 remote-assistance
asked Nov 1 '13 at 10:07
oshirowanen
809104068
bumped to the homepage by Community♦ 2 days ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
up vote
1
down vote
favorite
up vote
1
down vote
favorite
Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues?
Both the user and the admin will be using Windows 7 in a LAN environment.
windows-7 remote-assistance
asked Nov 1 '13 at 10:07
oshirowanen
809104068
Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues?
Both the user and the admin will be using Windows 7 in a LAN environment.
windows-7 remote-assistance
windows-7 remote-assistance
asked Nov 1 '13 at 10:07
oshirowanen
809104068
asked Nov 1 '13 at 10:07
oshirowanen
809104068
asked Nov 1 '13 at 10:07
oshirowanen
809104068
asked Nov 1 '13 at 10:07
oshirowanen
809104068
asked Nov 1 '13 at 10:07
oshirowanen
809104068
809104068
bumped to the homepage by Community♦ 2 days ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 2 days ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
add a comment |
3 Answers
3
active
oldest
votes
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0
down vote
Yes, but the user will still have to grant you access.
You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO).
Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:
msra /offerra NameOfComputerWithUserInNeedOfHelp
Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
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0
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If you do not want to go the windows way, you can try Dameware. It is a bit pricey, but it has the option to let you take total control of the user PC with or without user knowledge or intervention.
answered Nov 1 '13 at 11:23
StBlade
377114
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0
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Yes this can be done via Active Directory
Go to properties of the users Lan ID
uncheck the Require user's permission
That should do it..
answered Nov 1 '13 at 11:40
CrashOverride
101116
add a comment |
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
Yes, but the user will still have to grant you access.
You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO).
Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:
msra /offerra NameOfComputerWithUserInNeedOfHelp
Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
add a comment |
up vote
0
down vote
Yes, but the user will still have to grant you access.
You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO).
Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:
msra /offerra NameOfComputerWithUserInNeedOfHelp
Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
add a comment |
up vote
0
down vote
up vote
0
down vote
Yes, but the user will still have to grant you access.
You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO).
Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:
msra /offerra NameOfComputerWithUserInNeedOfHelp
Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
Yes, but the user will still have to grant you access.
You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO).
Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:
msra /offerra NameOfComputerWithUserInNeedOfHelp
Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
answered Nov 1 '13 at 10:18
TheUser1024
2,71511316
2,71511316
add a comment |
add a comment |
up vote
0
down vote
If you do not want to go the windows way, you can try Dameware. It is a bit pricey, but it has the option to let you take total control of the user PC with or without user knowledge or intervention.
answered Nov 1 '13 at 11:23
StBlade
377114
add a comment |
up vote
0
down vote
If you do not want to go the windows way, you can try Dameware. It is a bit pricey, but it has the option to let you take total control of the user PC with or without user knowledge or intervention.
answered Nov 1 '13 at 11:23
StBlade
377114
add a comment |
up vote
0
down vote
up vote
0
down vote
If you do not want to go the windows way, you can try Dameware. It is a bit pricey, but it has the option to let you take total control of the user PC with or without user knowledge or intervention.
answered Nov 1 '13 at 11:23
StBlade
377114
If you do not want to go the windows way, you can try Dameware. It is a bit pricey, but it has the option to let you take total control of the user PC with or without user knowledge or intervention.
answered Nov 1 '13 at 11:23
StBlade
377114
answered Nov 1 '13 at 11:23
StBlade
377114
answered Nov 1 '13 at 11:23
StBlade
377114
answered Nov 1 '13 at 11:23
StBlade
377114
377114
add a comment |
add a comment |
up vote
0
down vote
Yes this can be done via Active Directory
Go to properties of the users Lan ID
uncheck the Require user's permission
That should do it..
answered Nov 1 '13 at 11:40
CrashOverride
101116
add a comment |
up vote
0
down vote
Yes this can be done via Active Directory
Go to properties of the users Lan ID
uncheck the Require user's permission
That should do it..
answered Nov 1 '13 at 11:40
CrashOverride
101116
add a comment |
up vote
0
down vote
up vote
0
down vote
Yes this can be done via Active Directory
Go to properties of the users Lan ID
uncheck the Require user's permission
That should do it..
answered Nov 1 '13 at 11:40
CrashOverride
101116
Yes this can be done via Active Directory
Go to properties of the users Lan ID
uncheck the Require user's permission
That should do it..
answered Nov 1 '13 at 11:40
CrashOverride
101116
answered Nov 1 '13 at 11:40
CrashOverride
101116
answered Nov 1 '13 at 11:40
CrashOverride
101116
answered Nov 1 '13 at 11:40
CrashOverride
101116
101116
add a comment |
add a comment |
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