Where to troubleshoot wake-up from 'suspend'?
CONFIGURATION:
- HP Elitebook 8440p: NVIDIA Corporation GT218M [NVS 3100M] (rev a2)
- Ubuntu 16.04
SYMPTOMS of failed wake-up from suspend:
- "TV Static"
- black screen: suspend invoked by lid-close
- white screen: suspend invoked by power button
What test can be done to determine the root cause corrective action?
Update: Driver status screenshot
16.04 suspend wakeup
add a comment |
CONFIGURATION:
- HP Elitebook 8440p: NVIDIA Corporation GT218M [NVS 3100M] (rev a2)
- Ubuntu 16.04
SYMPTOMS of failed wake-up from suspend:
- "TV Static"
- black screen: suspend invoked by lid-close
- white screen: suspend invoked by power button
What test can be done to determine the root cause corrective action?
Update: Driver status screenshot
16.04 suspend wakeup
I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50
add a comment |
CONFIGURATION:
- HP Elitebook 8440p: NVIDIA Corporation GT218M [NVS 3100M] (rev a2)
- Ubuntu 16.04
SYMPTOMS of failed wake-up from suspend:
- "TV Static"
- black screen: suspend invoked by lid-close
- white screen: suspend invoked by power button
What test can be done to determine the root cause corrective action?
Update: Driver status screenshot
16.04 suspend wakeup
CONFIGURATION:
- HP Elitebook 8440p: NVIDIA Corporation GT218M [NVS 3100M] (rev a2)
- Ubuntu 16.04
SYMPTOMS of failed wake-up from suspend:
- "TV Static"
- black screen: suspend invoked by lid-close
- white screen: suspend invoked by power button
What test can be done to determine the root cause corrective action?
Update: Driver status screenshot
16.04 suspend wakeup
16.04 suspend wakeup
edited Jun 14 '16 at 19:51
asked Jun 9 '16 at 4:55
![](https://i.stack.imgur.com/ZpFJv.png?s=32&g=1)
![](https://i.stack.imgur.com/ZpFJv.png?s=32&g=1)
gatorback
1,07031126
1,07031126
I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50
add a comment |
I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50
I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50
add a comment |
5 Answers
5
active
oldest
votes
You should start from https://wiki.ubuntu.com/Kernel/Debugging, and more specifically:
Debugging Kernel Suspend -- Help debugging kernel suspend/resume problems
Debugging Kernel Hibernate -- Help debugging kernel hibernate/resume problems
Then probably you should submit a bug report. If you get confused or need help on what you did find you may ask here.
One thing may worth to try:
- Switch to console tty1 using AltCtrlF1
Login & run
sudo pm-suspend
If it does suspend, try resume
- Press power on
- When you are back to tty1, AltCtrlF7 to go back to Desktop (tty7)
- Switch to console tty1 using AltCtrlF1
Second way to try, it works for me in XFCE/Mate 16.04 with nvidia proprietary driver.
- After resume, switch to console tty1 using AltCtrlF1
- Login
Search for any screen-saver or screen-locker
ps aux | grep -i -e saver -e locker
Example:
light-locker
,xscreensaver
...
Kill them
sudo kill <PID>
Check again with step 3
It fine, either they disappear or have different PID's (means they restarted)
Switch back to tty7, AltCtrlF7 to go back to Desktop
- After resume, switch to console tty1 using AltCtrlF1
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
add a comment |
use the NVIDIA proprietary drivers listed in the screenshot you provided.
Choose the top choice:
NVIDIA binary driver - version 340.96 from nvidia-340
add a comment |
After several trials, I was able to hibernate my Inspiron 531.
Edit the file:
/var/lib/polkit-1 /localauthority/ ...
or
/etc/polkit-1/localauthority/...
Create a Desktop Entry file as follows:
[Desktop Entry]
Encoding = UTF-8
Version = 1.0
Type = Application
Terminal = true
Icon [en_US] = gnome-panel-launcher
Exec = sudo pm-hibernate
Name = Hibernate
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
add a comment |
For me, what works, is press Ctrl+Alt+F8, to wake the computer up,
then do Ctrl+Alt+F7, to go back to your desktop.
Same issue on my HP Stream 11 (with Intel Celeron N3060)
add a comment |
Here is not a solution but a workaround you can live till real solution is available.
I tried many solutions including updating NVIDIA driver to recent ones. But nothing worked.
I upgraded to 17.1 but no solution. Now, in 17.1, I see when I lock screen and it goes to suspend then it can wakeup correctly. So, try in older version as well as workaround. Otherwise, it was very painful to reboot system. Now, just lock before you leave your system.
add a comment |
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5 Answers
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active
oldest
votes
5 Answers
5
active
oldest
votes
active
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votes
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oldest
votes
You should start from https://wiki.ubuntu.com/Kernel/Debugging, and more specifically:
Debugging Kernel Suspend -- Help debugging kernel suspend/resume problems
Debugging Kernel Hibernate -- Help debugging kernel hibernate/resume problems
Then probably you should submit a bug report. If you get confused or need help on what you did find you may ask here.
One thing may worth to try:
- Switch to console tty1 using AltCtrlF1
Login & run
sudo pm-suspend
If it does suspend, try resume
- Press power on
- When you are back to tty1, AltCtrlF7 to go back to Desktop (tty7)
- Switch to console tty1 using AltCtrlF1
Second way to try, it works for me in XFCE/Mate 16.04 with nvidia proprietary driver.
- After resume, switch to console tty1 using AltCtrlF1
- Login
Search for any screen-saver or screen-locker
ps aux | grep -i -e saver -e locker
Example:
light-locker
,xscreensaver
...
Kill them
sudo kill <PID>
Check again with step 3
It fine, either they disappear or have different PID's (means they restarted)
Switch back to tty7, AltCtrlF7 to go back to Desktop
- After resume, switch to console tty1 using AltCtrlF1
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
add a comment |
You should start from https://wiki.ubuntu.com/Kernel/Debugging, and more specifically:
Debugging Kernel Suspend -- Help debugging kernel suspend/resume problems
Debugging Kernel Hibernate -- Help debugging kernel hibernate/resume problems
Then probably you should submit a bug report. If you get confused or need help on what you did find you may ask here.
One thing may worth to try:
- Switch to console tty1 using AltCtrlF1
Login & run
sudo pm-suspend
If it does suspend, try resume
- Press power on
- When you are back to tty1, AltCtrlF7 to go back to Desktop (tty7)
- Switch to console tty1 using AltCtrlF1
Second way to try, it works for me in XFCE/Mate 16.04 with nvidia proprietary driver.
- After resume, switch to console tty1 using AltCtrlF1
- Login
Search for any screen-saver or screen-locker
ps aux | grep -i -e saver -e locker
Example:
light-locker
,xscreensaver
...
Kill them
sudo kill <PID>
Check again with step 3
It fine, either they disappear or have different PID's (means they restarted)
Switch back to tty7, AltCtrlF7 to go back to Desktop
- After resume, switch to console tty1 using AltCtrlF1
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
add a comment |
You should start from https://wiki.ubuntu.com/Kernel/Debugging, and more specifically:
Debugging Kernel Suspend -- Help debugging kernel suspend/resume problems
Debugging Kernel Hibernate -- Help debugging kernel hibernate/resume problems
Then probably you should submit a bug report. If you get confused or need help on what you did find you may ask here.
One thing may worth to try:
- Switch to console tty1 using AltCtrlF1
Login & run
sudo pm-suspend
If it does suspend, try resume
- Press power on
- When you are back to tty1, AltCtrlF7 to go back to Desktop (tty7)
- Switch to console tty1 using AltCtrlF1
Second way to try, it works for me in XFCE/Mate 16.04 with nvidia proprietary driver.
- After resume, switch to console tty1 using AltCtrlF1
- Login
Search for any screen-saver or screen-locker
ps aux | grep -i -e saver -e locker
Example:
light-locker
,xscreensaver
...
Kill them
sudo kill <PID>
Check again with step 3
It fine, either they disappear or have different PID's (means they restarted)
Switch back to tty7, AltCtrlF7 to go back to Desktop
- After resume, switch to console tty1 using AltCtrlF1
You should start from https://wiki.ubuntu.com/Kernel/Debugging, and more specifically:
Debugging Kernel Suspend -- Help debugging kernel suspend/resume problems
Debugging Kernel Hibernate -- Help debugging kernel hibernate/resume problems
Then probably you should submit a bug report. If you get confused or need help on what you did find you may ask here.
One thing may worth to try:
- Switch to console tty1 using AltCtrlF1
Login & run
sudo pm-suspend
If it does suspend, try resume
- Press power on
- When you are back to tty1, AltCtrlF7 to go back to Desktop (tty7)
- Switch to console tty1 using AltCtrlF1
Second way to try, it works for me in XFCE/Mate 16.04 with nvidia proprietary driver.
- After resume, switch to console tty1 using AltCtrlF1
- Login
Search for any screen-saver or screen-locker
ps aux | grep -i -e saver -e locker
Example:
light-locker
,xscreensaver
...
Kill them
sudo kill <PID>
Check again with step 3
It fine, either they disappear or have different PID's (means they restarted)
Switch back to tty7, AltCtrlF7 to go back to Desktop
- After resume, switch to console tty1 using AltCtrlF1
edited Apr 21 '17 at 10:48
answered Jun 11 '16 at 5:12
![](https://i.stack.imgur.com/ZuYFV.png?s=32&g=1)
![](https://i.stack.imgur.com/ZuYFV.png?s=32&g=1)
user.dz
34.5k1190176
34.5k1190176
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
add a comment |
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
It freezes for me after trying to switch back to tty7 (ASUS X555UF)
– vp_arth
Dec 5 '16 at 9:47
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
@vp_arth, That a quick trick that work for some cases. As it doesn't work, you should go with bug report, I already included the link to debugging instructions.
– user.dz
Dec 5 '16 at 10:03
add a comment |
use the NVIDIA proprietary drivers listed in the screenshot you provided.
Choose the top choice:
NVIDIA binary driver - version 340.96 from nvidia-340
add a comment |
use the NVIDIA proprietary drivers listed in the screenshot you provided.
Choose the top choice:
NVIDIA binary driver - version 340.96 from nvidia-340
add a comment |
use the NVIDIA proprietary drivers listed in the screenshot you provided.
Choose the top choice:
NVIDIA binary driver - version 340.96 from nvidia-340
use the NVIDIA proprietary drivers listed in the screenshot you provided.
Choose the top choice:
NVIDIA binary driver - version 340.96 from nvidia-340
answered Sep 22 '16 at 3:00
I-Jo
357212
357212
add a comment |
add a comment |
After several trials, I was able to hibernate my Inspiron 531.
Edit the file:
/var/lib/polkit-1 /localauthority/ ...
or
/etc/polkit-1/localauthority/...
Create a Desktop Entry file as follows:
[Desktop Entry]
Encoding = UTF-8
Version = 1.0
Type = Application
Terminal = true
Icon [en_US] = gnome-panel-launcher
Exec = sudo pm-hibernate
Name = Hibernate
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
add a comment |
After several trials, I was able to hibernate my Inspiron 531.
Edit the file:
/var/lib/polkit-1 /localauthority/ ...
or
/etc/polkit-1/localauthority/...
Create a Desktop Entry file as follows:
[Desktop Entry]
Encoding = UTF-8
Version = 1.0
Type = Application
Terminal = true
Icon [en_US] = gnome-panel-launcher
Exec = sudo pm-hibernate
Name = Hibernate
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
add a comment |
After several trials, I was able to hibernate my Inspiron 531.
Edit the file:
/var/lib/polkit-1 /localauthority/ ...
or
/etc/polkit-1/localauthority/...
Create a Desktop Entry file as follows:
[Desktop Entry]
Encoding = UTF-8
Version = 1.0
Type = Application
Terminal = true
Icon [en_US] = gnome-panel-launcher
Exec = sudo pm-hibernate
Name = Hibernate
After several trials, I was able to hibernate my Inspiron 531.
Edit the file:
/var/lib/polkit-1 /localauthority/ ...
or
/etc/polkit-1/localauthority/...
Create a Desktop Entry file as follows:
[Desktop Entry]
Encoding = UTF-8
Version = 1.0
Type = Application
Terminal = true
Icon [en_US] = gnome-panel-launcher
Exec = sudo pm-hibernate
Name = Hibernate
edited Oct 24 '16 at 21:54
![](https://i.stack.imgur.com/8CW8e.png?s=32&g=1)
![](https://i.stack.imgur.com/8CW8e.png?s=32&g=1)
Zanna
50.2k13133241
50.2k13133241
answered Oct 24 '16 at 17:27
user177718
111
111
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
add a comment |
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
1
1
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
Please consider adding comments to explain either why it works on your Inspiron and how you arrived at this solution.
– gatorback
Dec 28 '16 at 16:12
add a comment |
For me, what works, is press Ctrl+Alt+F8, to wake the computer up,
then do Ctrl+Alt+F7, to go back to your desktop.
Same issue on my HP Stream 11 (with Intel Celeron N3060)
add a comment |
For me, what works, is press Ctrl+Alt+F8, to wake the computer up,
then do Ctrl+Alt+F7, to go back to your desktop.
Same issue on my HP Stream 11 (with Intel Celeron N3060)
add a comment |
For me, what works, is press Ctrl+Alt+F8, to wake the computer up,
then do Ctrl+Alt+F7, to go back to your desktop.
Same issue on my HP Stream 11 (with Intel Celeron N3060)
For me, what works, is press Ctrl+Alt+F8, to wake the computer up,
then do Ctrl+Alt+F7, to go back to your desktop.
Same issue on my HP Stream 11 (with Intel Celeron N3060)
edited Dec 22 '18 at 17:22
![](https://i.stack.imgur.com/o5WBk.jpg?s=32&g=1)
![](https://i.stack.imgur.com/o5WBk.jpg?s=32&g=1)
mature
1,675523
1,675523
answered Dec 22 '18 at 5:53
ProDigit
111
111
add a comment |
add a comment |
Here is not a solution but a workaround you can live till real solution is available.
I tried many solutions including updating NVIDIA driver to recent ones. But nothing worked.
I upgraded to 17.1 but no solution. Now, in 17.1, I see when I lock screen and it goes to suspend then it can wakeup correctly. So, try in older version as well as workaround. Otherwise, it was very painful to reboot system. Now, just lock before you leave your system.
add a comment |
Here is not a solution but a workaround you can live till real solution is available.
I tried many solutions including updating NVIDIA driver to recent ones. But nothing worked.
I upgraded to 17.1 but no solution. Now, in 17.1, I see when I lock screen and it goes to suspend then it can wakeup correctly. So, try in older version as well as workaround. Otherwise, it was very painful to reboot system. Now, just lock before you leave your system.
add a comment |
Here is not a solution but a workaround you can live till real solution is available.
I tried many solutions including updating NVIDIA driver to recent ones. But nothing worked.
I upgraded to 17.1 but no solution. Now, in 17.1, I see when I lock screen and it goes to suspend then it can wakeup correctly. So, try in older version as well as workaround. Otherwise, it was very painful to reboot system. Now, just lock before you leave your system.
Here is not a solution but a workaround you can live till real solution is available.
I tried many solutions including updating NVIDIA driver to recent ones. But nothing worked.
I upgraded to 17.1 but no solution. Now, in 17.1, I see when I lock screen and it goes to suspend then it can wakeup correctly. So, try in older version as well as workaround. Otherwise, it was very painful to reboot system. Now, just lock before you leave your system.
answered Apr 25 '17 at 17:16
Satya Prakash
11610
11610
add a comment |
add a comment |
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I started facing this problem after various updates. Asus R558U.
– Satya Prakash
Apr 21 '17 at 6:12
Could you try the solution posted here askubuntu.com/q/904860/26246
– user.dz
Apr 21 '17 at 11:24
0 down vote Solution: Upgrade to kernel 4.13.1 askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:48
Solution: Upgrade to kernel 4.13.1. askubuntu.com/questions/907899/cant-wake-up-from-suspend/…
– R.Alamsha
Sep 16 '17 at 18:50