Firefox Sync and Zscaler Firewall/Proxy not working











up vote
1
down vote

favorite
1












Our network has been recently upgraded with the zscaler proxy solution. I was able to regain internet access by following this question: Firefox: This connection is untrusted + Behind corporate firewall



Unfortunately, that did not work out for Firefox Sync.



I'm able to log-in (verified by getting a mail from Firefox Accounts) but Firefox isn't still able to sync.



I suspect that is somehow related to the certification signing process what is properly blocked by zscaler:



1443703953083 FirefoxAccounts ERROR error POSTing /certificate/sign: {"code":401,"errno":109,"error":"Unauthorized","message":"Missing authentication","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}










share|improve this question




























    up vote
    1
    down vote

    favorite
    1












    Our network has been recently upgraded with the zscaler proxy solution. I was able to regain internet access by following this question: Firefox: This connection is untrusted + Behind corporate firewall



    Unfortunately, that did not work out for Firefox Sync.



    I'm able to log-in (verified by getting a mail from Firefox Accounts) but Firefox isn't still able to sync.



    I suspect that is somehow related to the certification signing process what is properly blocked by zscaler:



    1443703953083 FirefoxAccounts ERROR error POSTing /certificate/sign: {"code":401,"errno":109,"error":"Unauthorized","message":"Missing authentication","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}










    share|improve this question


























      up vote
      1
      down vote

      favorite
      1









      up vote
      1
      down vote

      favorite
      1






      1





      Our network has been recently upgraded with the zscaler proxy solution. I was able to regain internet access by following this question: Firefox: This connection is untrusted + Behind corporate firewall



      Unfortunately, that did not work out for Firefox Sync.



      I'm able to log-in (verified by getting a mail from Firefox Accounts) but Firefox isn't still able to sync.



      I suspect that is somehow related to the certification signing process what is properly blocked by zscaler:



      1443703953083 FirefoxAccounts ERROR error POSTing /certificate/sign: {"code":401,"errno":109,"error":"Unauthorized","message":"Missing authentication","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}










      share|improve this question















      Our network has been recently upgraded with the zscaler proxy solution. I was able to regain internet access by following this question: Firefox: This connection is untrusted + Behind corporate firewall



      Unfortunately, that did not work out for Firefox Sync.



      I'm able to log-in (verified by getting a mail from Firefox Accounts) but Firefox isn't still able to sync.



      I suspect that is somehow related to the certification signing process what is properly blocked by zscaler:



      1443703953083 FirefoxAccounts ERROR error POSTing /certificate/sign: {"code":401,"errno":109,"error":"Unauthorized","message":"Missing authentication","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}







      firefox proxy sync firewall






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Jan 30 at 19:01









      Kevin Panko

      5,809113648




      5,809113648










      asked Oct 1 '15 at 13:25









      Stefan

      29111




      29111






















          2 Answers
          2






          active

          oldest

          votes

















          up vote
          1
          down vote













          Bypass the proxy for *.services.mozilla.com; I believe Firefox browser pins the cert for Sync.



          If using PAC, use a line like:



          shExpMatch(host, "*.services.mozilla.com")


          If using PBR, WCCP or a Tunnel, bypass it at that edge device.






          share|improve this answer























          • can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
            – Stefan
            Apr 26 '16 at 16:17










          • can you provide some details?
            – Stefan
            Jun 6 '16 at 8:13


















          up vote
          0
          down vote













          It is not the perfect answer but there is a ticket on Bugzilla what has gone in some more details recently what I cannot cover here in a compressive and satisfying answer.
          I hope the reference to Bugzilla may help others to find a solution.
          All that I can say that as from Firefox V54 sync works may even as from V53 but I cannot tell the reason.






          share|improve this answer





















            Your Answer








            StackExchange.ready(function() {
            var channelOptions = {
            tags: "".split(" "),
            id: "3"
            };
            initTagRenderer("".split(" "), "".split(" "), channelOptions);

            StackExchange.using("externalEditor", function() {
            // Have to fire editor after snippets, if snippets enabled
            if (StackExchange.settings.snippets.snippetsEnabled) {
            StackExchange.using("snippets", function() {
            createEditor();
            });
            }
            else {
            createEditor();
            }
            });

            function createEditor() {
            StackExchange.prepareEditor({
            heartbeatType: 'answer',
            convertImagesToLinks: true,
            noModals: true,
            showLowRepImageUploadWarning: true,
            reputationToPostImages: 10,
            bindNavPrevention: true,
            postfix: "",
            imageUploader: {
            brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
            contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
            allowUrls: true
            },
            onDemand: true,
            discardSelector: ".discard-answer"
            ,immediatelyShowMarkdownHelp:true
            });


            }
            });














            draft saved

            draft discarded


















            StackExchange.ready(
            function () {
            StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f980721%2ffirefox-sync-and-zscaler-firewall-proxy-not-working%23new-answer', 'question_page');
            }
            );

            Post as a guest















            Required, but never shown

























            2 Answers
            2






            active

            oldest

            votes








            2 Answers
            2






            active

            oldest

            votes









            active

            oldest

            votes






            active

            oldest

            votes








            up vote
            1
            down vote













            Bypass the proxy for *.services.mozilla.com; I believe Firefox browser pins the cert for Sync.



            If using PAC, use a line like:



            shExpMatch(host, "*.services.mozilla.com")


            If using PBR, WCCP or a Tunnel, bypass it at that edge device.






            share|improve this answer























            • can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
              – Stefan
              Apr 26 '16 at 16:17










            • can you provide some details?
              – Stefan
              Jun 6 '16 at 8:13















            up vote
            1
            down vote













            Bypass the proxy for *.services.mozilla.com; I believe Firefox browser pins the cert for Sync.



            If using PAC, use a line like:



            shExpMatch(host, "*.services.mozilla.com")


            If using PBR, WCCP or a Tunnel, bypass it at that edge device.






            share|improve this answer























            • can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
              – Stefan
              Apr 26 '16 at 16:17










            • can you provide some details?
              – Stefan
              Jun 6 '16 at 8:13













            up vote
            1
            down vote










            up vote
            1
            down vote









            Bypass the proxy for *.services.mozilla.com; I believe Firefox browser pins the cert for Sync.



            If using PAC, use a line like:



            shExpMatch(host, "*.services.mozilla.com")


            If using PBR, WCCP or a Tunnel, bypass it at that edge device.






            share|improve this answer














            Bypass the proxy for *.services.mozilla.com; I believe Firefox browser pins the cert for Sync.



            If using PAC, use a line like:



            shExpMatch(host, "*.services.mozilla.com")


            If using PBR, WCCP or a Tunnel, bypass it at that edge device.







            share|improve this answer














            share|improve this answer



            share|improve this answer








            edited Apr 20 '16 at 22:17









            techraf

            3,975111729




            3,975111729










            answered Apr 20 '16 at 20:46









            BrianV

            111




            111












            • can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
              – Stefan
              Apr 26 '16 at 16:17










            • can you provide some details?
              – Stefan
              Jun 6 '16 at 8:13


















            • can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
              – Stefan
              Apr 26 '16 at 16:17










            • can you provide some details?
              – Stefan
              Jun 6 '16 at 8:13
















            can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
            – Stefan
            Apr 26 '16 at 16:17




            can provide some more details, I reckon you mean: PAC = proxy auto-config file PBR = Policy Based Routing WCCP = Web Cache Communication Protocol It seams I can download the PAC file although I cannot read the entire url in LAN Settings of Win 7 and haven't found a command for cmd to do so yet. Do you want me to edit the PAC save it locally and point firefox to it? Beware I'm not system or it admin.
            – Stefan
            Apr 26 '16 at 16:17












            can you provide some details?
            – Stefan
            Jun 6 '16 at 8:13




            can you provide some details?
            – Stefan
            Jun 6 '16 at 8:13












            up vote
            0
            down vote













            It is not the perfect answer but there is a ticket on Bugzilla what has gone in some more details recently what I cannot cover here in a compressive and satisfying answer.
            I hope the reference to Bugzilla may help others to find a solution.
            All that I can say that as from Firefox V54 sync works may even as from V53 but I cannot tell the reason.






            share|improve this answer

























              up vote
              0
              down vote













              It is not the perfect answer but there is a ticket on Bugzilla what has gone in some more details recently what I cannot cover here in a compressive and satisfying answer.
              I hope the reference to Bugzilla may help others to find a solution.
              All that I can say that as from Firefox V54 sync works may even as from V53 but I cannot tell the reason.






              share|improve this answer























                up vote
                0
                down vote










                up vote
                0
                down vote









                It is not the perfect answer but there is a ticket on Bugzilla what has gone in some more details recently what I cannot cover here in a compressive and satisfying answer.
                I hope the reference to Bugzilla may help others to find a solution.
                All that I can say that as from Firefox V54 sync works may even as from V53 but I cannot tell the reason.






                share|improve this answer












                It is not the perfect answer but there is a ticket on Bugzilla what has gone in some more details recently what I cannot cover here in a compressive and satisfying answer.
                I hope the reference to Bugzilla may help others to find a solution.
                All that I can say that as from Firefox V54 sync works may even as from V53 but I cannot tell the reason.







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered Dec 5 at 12:51









                Stefan

                29111




                29111






























                    draft saved

                    draft discarded




















































                    Thanks for contributing an answer to Super User!


                    • Please be sure to answer the question. Provide details and share your research!

                    But avoid



                    • Asking for help, clarification, or responding to other answers.

                    • Making statements based on opinion; back them up with references or personal experience.


                    To learn more, see our tips on writing great answers.





                    Some of your past answers have not been well-received, and you're in danger of being blocked from answering.


                    Please pay close attention to the following guidance:


                    • Please be sure to answer the question. Provide details and share your research!

                    But avoid



                    • Asking for help, clarification, or responding to other answers.

                    • Making statements based on opinion; back them up with references or personal experience.


                    To learn more, see our tips on writing great answers.




                    draft saved


                    draft discarded














                    StackExchange.ready(
                    function () {
                    StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f980721%2ffirefox-sync-and-zscaler-firewall-proxy-not-working%23new-answer', 'question_page');
                    }
                    );

                    Post as a guest















                    Required, but never shown





















































                    Required, but never shown














                    Required, but never shown












                    Required, but never shown







                    Required, but never shown

































                    Required, but never shown














                    Required, but never shown












                    Required, but never shown







                    Required, but never shown







                    Popular posts from this blog

                    flock() on closed filehandle LOCK_FILE at /usr/bin/apt-mirror

                    Mangá

                    Eduardo VII do Reino Unido