Acer 5738, Windows 7 random shutdowns
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
add a comment |
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
edited Dec 14 '13 at 4:55
karel
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
edited Dec 14 '13 at 4:55
karel
9,27293139
edited Dec 14 '13 at 4:55
karel
9,27293139
edited Dec 14 '13 at 4:55
karel
9,27293139
9,27293139
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
206513
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
1
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
2 Answers
2
active
oldest
votes
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
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2 Answers
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oldest
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2 Answers
2
active
oldest
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active
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active
oldest
votes
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
add a comment |
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
add a comment |
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
edited Jan 29 at 6:05
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
answered Dec 15 '13 at 21:38
karelkarel
9,27293139
9,27293139
add a comment |
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
206513
add a comment |
add a comment |
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1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43