Since the latest Windows 10 upgrade, my USB mouse stops and starts at random
On June 3rd, Windows 10 installed the Feature update version 1703.
Since then, my MS USB wheel mouse started to play up, disconnecting and reconnecting at random.
I followed the advice found in an old answer to the same problem, where it was suggested it was linked to Power Saving, Sure enough, switching off was enabled, which is silly, really, as I'm using a desktop PC with several monitors, wifi connections, etc.
After turning off the Power Saver option for all USB hubs, mouse and UI, I still found the mouse switched off and on at random. On at least one occasion, the device was also reinstalled automatically - with the power save switch and wake-up box reinstated.
I have tried a non-MS mouse (Swann brand) which I plugged into different USB ports (USB 2 and 3), but that was also switched off at random.
In the end, I uninstalled the mouse completely and went back to the MS wheeler. Restarted the PC.
This may have fixed the problem - it's now been stable for half an hour. fingers crossed :)
Microsoft haven't replied yet.
All I can say is, the mouse had been working fine until the day after the Windows 10 update. It took me a while until I found this website, and the suggestion to check USB hubs' power management settings.
as a PS: The mouse has been well behaved all day today.
A big Thanks to Aaaaayu for https://superuser.com/posts/66467/revisions
It didn't last after all - back to start.
every few seconds, the device stop and device restart sounds chirp in the background. And the mouse cursor disappears. Even Solitaire becomes frustrating.
windows-10 usb mouse power-management
asked Jun 12 '17 at 14:19
Pixel
63
add a comment |
On June 3rd, Windows 10 installed the Feature update version 1703.
Since then, my MS USB wheel mouse started to play up, disconnecting and reconnecting at random.
I followed the advice found in an old answer to the same problem, where it was suggested it was linked to Power Saving, Sure enough, switching off was enabled, which is silly, really, as I'm using a desktop PC with several monitors, wifi connections, etc.
After turning off the Power Saver option for all USB hubs, mouse and UI, I still found the mouse switched off and on at random. On at least one occasion, the device was also reinstalled automatically - with the power save switch and wake-up box reinstated.
I have tried a non-MS mouse (Swann brand) which I plugged into different USB ports (USB 2 and 3), but that was also switched off at random.
In the end, I uninstalled the mouse completely and went back to the MS wheeler. Restarted the PC.
This may have fixed the problem - it's now been stable for half an hour. fingers crossed :)
Microsoft haven't replied yet.
All I can say is, the mouse had been working fine until the day after the Windows 10 update. It took me a while until I found this website, and the suggestion to check USB hubs' power management settings.
as a PS: The mouse has been well behaved all day today.
A big Thanks to Aaaaayu for https://superuser.com/posts/66467/revisions
It didn't last after all - back to start.
every few seconds, the device stop and device restart sounds chirp in the background. And the mouse cursor disappears. Even Solitaire becomes frustrating.
windows-10 usb mouse power-management
asked Jun 12 '17 at 14:19
Pixel
63
1
first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12
add a comment |
On June 3rd, Windows 10 installed the Feature update version 1703.
Since then, my MS USB wheel mouse started to play up, disconnecting and reconnecting at random.
I followed the advice found in an old answer to the same problem, where it was suggested it was linked to Power Saving, Sure enough, switching off was enabled, which is silly, really, as I'm using a desktop PC with several monitors, wifi connections, etc.
After turning off the Power Saver option for all USB hubs, mouse and UI, I still found the mouse switched off and on at random. On at least one occasion, the device was also reinstalled automatically - with the power save switch and wake-up box reinstated.
I have tried a non-MS mouse (Swann brand) which I plugged into different USB ports (USB 2 and 3), but that was also switched off at random.
In the end, I uninstalled the mouse completely and went back to the MS wheeler. Restarted the PC.
This may have fixed the problem - it's now been stable for half an hour. fingers crossed :)
Microsoft haven't replied yet.
All I can say is, the mouse had been working fine until the day after the Windows 10 update. It took me a while until I found this website, and the suggestion to check USB hubs' power management settings.
as a PS: The mouse has been well behaved all day today.
A big Thanks to Aaaaayu for https://superuser.com/posts/66467/revisions
It didn't last after all - back to start.
every few seconds, the device stop and device restart sounds chirp in the background. And the mouse cursor disappears. Even Solitaire becomes frustrating.
windows-10 usb mouse power-management
asked Jun 12 '17 at 14:19
Pixel
63
On June 3rd, Windows 10 installed the Feature update version 1703.
Since then, my MS USB wheel mouse started to play up, disconnecting and reconnecting at random.
I followed the advice found in an old answer to the same problem, where it was suggested it was linked to Power Saving, Sure enough, switching off was enabled, which is silly, really, as I'm using a desktop PC with several monitors, wifi connections, etc.
After turning off the Power Saver option for all USB hubs, mouse and UI, I still found the mouse switched off and on at random. On at least one occasion, the device was also reinstalled automatically - with the power save switch and wake-up box reinstated.
I have tried a non-MS mouse (Swann brand) which I plugged into different USB ports (USB 2 and 3), but that was also switched off at random.
In the end, I uninstalled the mouse completely and went back to the MS wheeler. Restarted the PC.
This may have fixed the problem - it's now been stable for half an hour. fingers crossed :)
Microsoft haven't replied yet.
All I can say is, the mouse had been working fine until the day after the Windows 10 update. It took me a while until I found this website, and the suggestion to check USB hubs' power management settings.
as a PS: The mouse has been well behaved all day today.
A big Thanks to Aaaaayu for https://superuser.com/posts/66467/revisions
It didn't last after all - back to start.
every few seconds, the device stop and device restart sounds chirp in the background. And the mouse cursor disappears. Even Solitaire becomes frustrating.
windows-10 usb mouse power-management
windows-10 usb mouse power-management
asked Jun 12 '17 at 14:19
Pixel
63
asked Jun 12 '17 at 14:19
Pixel
63
edited Jun 13 '17 at 13:51
asked Jun 12 '17 at 14:19
Pixel
63
asked Jun 12 '17 at 14:19
Pixel
63
asked Jun 12 '17 at 14:19
Pixel
63
63
1
first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12
add a comment |
1
first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12
1
1
first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12
add a comment |
2 Answers
2
active
oldest
votes
Finally, it seems to have been fixed.
After Microsoft's latest Windows-10 update (dated 13 June) was delivered and installed, I haven't been able to reproduce the dropouts.
Easy to verify: Lifting the mouse and turning it upside-down would turn off the light; it no longer does.
Correction: the disconnect/reconnect music has restarted. And it is consistent across USB ports.
(still no answer from Microsoft either)
answered Jun 14 '17 at 23:10
Pixel
63
add a comment |
was having the same problem. This worked for me:
1. Open device manager
2. click on Universal serial bus controllers
3. right click on each one
4. open power management window
5. check to see if the "allow this computer to turn off this device to save power" box is checked
6. uncheck the box and close the window.
answered Mar 1 '18 at 22:07
user877967
1
add a comment |
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2 Answers
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active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Finally, it seems to have been fixed.
After Microsoft's latest Windows-10 update (dated 13 June) was delivered and installed, I haven't been able to reproduce the dropouts.
Easy to verify: Lifting the mouse and turning it upside-down would turn off the light; it no longer does.
Correction: the disconnect/reconnect music has restarted. And it is consistent across USB ports.
(still no answer from Microsoft either)
answered Jun 14 '17 at 23:10
Pixel
63
add a comment |
Finally, it seems to have been fixed.
After Microsoft's latest Windows-10 update (dated 13 June) was delivered and installed, I haven't been able to reproduce the dropouts.
Easy to verify: Lifting the mouse and turning it upside-down would turn off the light; it no longer does.
Correction: the disconnect/reconnect music has restarted. And it is consistent across USB ports.
(still no answer from Microsoft either)
answered Jun 14 '17 at 23:10
Pixel
63
add a comment |
Finally, it seems to have been fixed.
After Microsoft's latest Windows-10 update (dated 13 June) was delivered and installed, I haven't been able to reproduce the dropouts.
Easy to verify: Lifting the mouse and turning it upside-down would turn off the light; it no longer does.
Correction: the disconnect/reconnect music has restarted. And it is consistent across USB ports.
(still no answer from Microsoft either)
answered Jun 14 '17 at 23:10
Pixel
63
Finally, it seems to have been fixed.
After Microsoft's latest Windows-10 update (dated 13 June) was delivered and installed, I haven't been able to reproduce the dropouts.
Easy to verify: Lifting the mouse and turning it upside-down would turn off the light; it no longer does.
Correction: the disconnect/reconnect music has restarted. And it is consistent across USB ports.
(still no answer from Microsoft either)
answered Jun 14 '17 at 23:10
Pixel
63
edited Jun 15 '17 at 2:55
answered Jun 14 '17 at 23:10
Pixel
63
answered Jun 14 '17 at 23:10
Pixel
63
answered Jun 14 '17 at 23:10
Pixel
63
63
add a comment |
add a comment |
was having the same problem. This worked for me:
1. Open device manager
2. click on Universal serial bus controllers
3. right click on each one
4. open power management window
5. check to see if the "allow this computer to turn off this device to save power" box is checked
6. uncheck the box and close the window.
answered Mar 1 '18 at 22:07
user877967
1
add a comment |
was having the same problem. This worked for me:
1. Open device manager
2. click on Universal serial bus controllers
3. right click on each one
4. open power management window
5. check to see if the "allow this computer to turn off this device to save power" box is checked
6. uncheck the box and close the window.
answered Mar 1 '18 at 22:07
user877967
1
add a comment |
was having the same problem. This worked for me:
1. Open device manager
2. click on Universal serial bus controllers
3. right click on each one
4. open power management window
5. check to see if the "allow this computer to turn off this device to save power" box is checked
6. uncheck the box and close the window.
answered Mar 1 '18 at 22:07
user877967
1
was having the same problem. This worked for me:
1. Open device manager
2. click on Universal serial bus controllers
3. right click on each one
4. open power management window
5. check to see if the "allow this computer to turn off this device to save power" box is checked
6. uncheck the box and close the window.
answered Mar 1 '18 at 22:07
user877967
1
answered Mar 1 '18 at 22:07
user877967
1
answered Mar 1 '18 at 22:07
user877967
1
answered Mar 1 '18 at 22:07
user877967
1
1
add a comment |
add a comment |
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first things first - it was windows update that caused this? - what did Microsoft support answer was?
– Drako
Jun 12 '17 at 14:22
Uninstall your USB chipset drivers and let windows re-detect and re-install them.
– Overmind
Jun 15 '17 at 9:12