Illustrator CS6 can't open the Illustration
I'm trying to open an AI file that opened last week but won't open anymore. It was saved as an AI file with CS6 compatibility. It will open in Adobe reader but I can't just resave it and open the new file in Illustrator because it has some Map Layers which use the MAPublisher plugin. Any idea on how to repair or open this file in AI? I've taken the steps in this link: How to recover a corrupted AI file, but there is no detailed error message so I don't know which part of the AIPrefs file to look at which has over 1000 lines of code. The event viewer error shows this:
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Exception code: 0xc0000005
Fault offset: 0x00000000006407a1
Faulting process id: 0x148c
Faulting application start time: 0x01d1c70566bb49fe
Faulting application path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
Faulting module path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
adobe-illustrator file-corruption illustrator-cs6
asked Jun 15 '16 at 12:19
user2166059user2166059
112
add a comment |
I'm trying to open an AI file that opened last week but won't open anymore. It was saved as an AI file with CS6 compatibility. It will open in Adobe reader but I can't just resave it and open the new file in Illustrator because it has some Map Layers which use the MAPublisher plugin. Any idea on how to repair or open this file in AI? I've taken the steps in this link: How to recover a corrupted AI file, but there is no detailed error message so I don't know which part of the AIPrefs file to look at which has over 1000 lines of code. The event viewer error shows this:
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Exception code: 0xc0000005
Fault offset: 0x00000000006407a1
Faulting process id: 0x148c
Faulting application start time: 0x01d1c70566bb49fe
Faulting application path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
Faulting module path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
adobe-illustrator file-corruption illustrator-cs6
asked Jun 15 '16 at 12:19
user2166059user2166059
112
Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42
add a comment |
I'm trying to open an AI file that opened last week but won't open anymore. It was saved as an AI file with CS6 compatibility. It will open in Adobe reader but I can't just resave it and open the new file in Illustrator because it has some Map Layers which use the MAPublisher plugin. Any idea on how to repair or open this file in AI? I've taken the steps in this link: How to recover a corrupted AI file, but there is no detailed error message so I don't know which part of the AIPrefs file to look at which has over 1000 lines of code. The event viewer error shows this:
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Exception code: 0xc0000005
Fault offset: 0x00000000006407a1
Faulting process id: 0x148c
Faulting application start time: 0x01d1c70566bb49fe
Faulting application path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
Faulting module path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
adobe-illustrator file-corruption illustrator-cs6
asked Jun 15 '16 at 12:19
user2166059user2166059
112
I'm trying to open an AI file that opened last week but won't open anymore. It was saved as an AI file with CS6 compatibility. It will open in Adobe reader but I can't just resave it and open the new file in Illustrator because it has some Map Layers which use the MAPublisher plugin. Any idea on how to repair or open this file in AI? I've taken the steps in this link: How to recover a corrupted AI file, but there is no detailed error message so I don't know which part of the AIPrefs file to look at which has over 1000 lines of code. The event viewer error shows this:
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Exception code: 0xc0000005
Fault offset: 0x00000000006407a1
Faulting process id: 0x148c
Faulting application start time: 0x01d1c70566bb49fe
Faulting application path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
Faulting module path: C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesContentsWindowsIllustrator.exe
adobe-illustrator file-corruption illustrator-cs6
adobe-illustrator file-corruption illustrator-cs6
asked Jun 15 '16 at 12:19
user2166059user2166059
112
asked Jun 15 '16 at 12:19
user2166059user2166059
112
edited Jun 15 '16 at 13:52
user2166059
asked Jun 15 '16 at 12:19
user2166059user2166059
112
asked Jun 15 '16 at 12:19
user2166059user2166059
112
asked Jun 15 '16 at 12:19
user2166059user2166059
112
112
Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42
add a comment |
Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42
Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42
Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42
add a comment |
1 Answer
1
active
oldest
votes
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
add a comment |
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
add a comment |
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
Does it only happen with that one file? are other files okay? If every other file you have open without issues than the file is corrupt and that is the issue.
If not, and this is happening with multiple files chances are it's Adobe Illustrator, looking at the error in event log it looks like AI is the issue, to test this follow the below steps.
1.) Go into Control Panel
2.) Go to Uninstall a program
3.) Click Uninstall/Change on illustrator
4.) Next the Uninstaller should pop up, it will give you the option to uninstall Illustrator or Repair it, Choose repair.
5.) Then try to open the file again.
6.) If that doesn't work, completely uninstall Illustrator and re-install it.
If either of those suggestions do now work then its the file itself causing issues, to test the file try using a separate workstation with illustrator installed, or open it in another Adobe product that will open it besides reader, Photoshop, Bridge etc...
Hopefully these suggestions narrow it down for you.
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
answered Jun 15 '16 at 14:04
RyanIGRyanIG
733517
733517
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
add a comment |
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
I should have gone into more detail. Yes it's just with this one file, all the other files are able to open. It won't open on several different workstations, but the file does open in Acrobat. The problem is, I can't save it as a pdf then open it back up in AI because I need to retain the MAPublisher layers. Saving it as a PDF and opening in AI works fine, I just lose all the spatial information.
– user2166059
Jun 15 '16 at 17:45
add a comment |
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Look for error in console or event viewer
– pun
Jun 15 '16 at 12:42