How to get a response from a busy team?
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I need to get an update for some high priority items, which have been pending for months now and starting to get absolutley critical. The technical team of 2 are the only colleagues who can help me. The problem is they are clearly overstretched and focusing on other work with more revenue. Whilst I have escalated the issue to my boss at least once, they still completely ignore me.
I have had a face to face chat, picked the most important items, emailed and offered to talk over a call. My boss thinks the problem is I don't talk to them as often face to face. In my opinion, they can be quite rude and if they are already busy, then I don't want to disrupt their productivity by intruding at their desk. They are well aware of the risks with not sorting these items.
My question is what other approach could I try to get a response. Is it too unprofessional of me to refuse to own these actions after some point?
professionalism management colleagues
asked 6 mins ago
Jimbo101
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I need to get an update for some high priority items, which have been pending for months now and starting to get absolutley critical. The technical team of 2 are the only colleagues who can help me. The problem is they are clearly overstretched and focusing on other work with more revenue. Whilst I have escalated the issue to my boss at least once, they still completely ignore me.
I have had a face to face chat, picked the most important items, emailed and offered to talk over a call. My boss thinks the problem is I don't talk to them as often face to face. In my opinion, they can be quite rude and if they are already busy, then I don't want to disrupt their productivity by intruding at their desk. They are well aware of the risks with not sorting these items.
My question is what other approach could I try to get a response. Is it too unprofessional of me to refuse to own these actions after some point?
professionalism management colleagues
asked 6 mins ago
Jimbo101
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago
add a comment |
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up vote
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down vote
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I need to get an update for some high priority items, which have been pending for months now and starting to get absolutley critical. The technical team of 2 are the only colleagues who can help me. The problem is they are clearly overstretched and focusing on other work with more revenue. Whilst I have escalated the issue to my boss at least once, they still completely ignore me.
I have had a face to face chat, picked the most important items, emailed and offered to talk over a call. My boss thinks the problem is I don't talk to them as often face to face. In my opinion, they can be quite rude and if they are already busy, then I don't want to disrupt their productivity by intruding at their desk. They are well aware of the risks with not sorting these items.
My question is what other approach could I try to get a response. Is it too unprofessional of me to refuse to own these actions after some point?
professionalism management colleagues
asked 6 mins ago
Jimbo101
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I need to get an update for some high priority items, which have been pending for months now and starting to get absolutley critical. The technical team of 2 are the only colleagues who can help me. The problem is they are clearly overstretched and focusing on other work with more revenue. Whilst I have escalated the issue to my boss at least once, they still completely ignore me.
I have had a face to face chat, picked the most important items, emailed and offered to talk over a call. My boss thinks the problem is I don't talk to them as often face to face. In my opinion, they can be quite rude and if they are already busy, then I don't want to disrupt their productivity by intruding at their desk. They are well aware of the risks with not sorting these items.
My question is what other approach could I try to get a response. Is it too unprofessional of me to refuse to own these actions after some point?
professionalism management colleagues
professionalism management colleagues
asked 6 mins ago
Jimbo101
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 6 mins ago
Jimbo101
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 6 mins ago
Jimbo101
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 6 mins ago
Jimbo101
11
asked 6 mins ago
Jimbo101
11
11
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Jimbo101 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago
add a comment |
Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago
Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago
Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago
add a comment |
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Jimbo101 is a new contributor. Be nice, and check out our Code of Conduct.
Jimbo101 is a new contributor. Be nice, and check out our Code of Conduct.
Jimbo101 is a new contributor. Be nice, and check out our Code of Conduct.
Jimbo101 is a new contributor. Be nice, and check out our Code of Conduct.
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Have you talked to their boss, rather than just your boss? "Is it too unprofessional of me to refuse to own these actions after some point?" - what does "refuse to own these actions" mean to you?
– Joe Strazzere
3 mins ago