Remote Desktop cannot connect to the remote windows 8 computer from windows 7











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I have computer with installed windows 8 pro at home. This computer plugged in to router via LAN cable. I configured remote desktop on this computer: System Properties -> Remote -> Allow remote connections to this computer ("Allow connections only from computers running Remote Desktop with Network Level Authentication" unchecked). I also configured router to forward the Remote Desktop port (3389) from the Internet IP address of router to the Local IP of my host. I checked forwarding at http://www.yougetsignal.com/tools/open-ports/ - Port 3389 is open.



I can connect to windows 8 pc from my mobile phone (windows phone 7.8, via RemoteDesktop application). But it is not convenient.



I can't connect to home pc from work (Windows 7 Pro). I have the following error:



"Remote desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and that remote access is enabled. "



I can connect to home pc from work via mobile phone, but from work pc I get error. Is on work PC any other configurations to connect to win 8?



UPD: I have to use proxy server at work, is it might cause problems?










share|improve this question













migrated from stackoverflow.com Mar 12 '13 at 10:07


This question came from our site for professional and enthusiast programmers.















  • When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
    – Kinnectus
    May 11 '15 at 15:51

















up vote
2
down vote

favorite












I have computer with installed windows 8 pro at home. This computer plugged in to router via LAN cable. I configured remote desktop on this computer: System Properties -> Remote -> Allow remote connections to this computer ("Allow connections only from computers running Remote Desktop with Network Level Authentication" unchecked). I also configured router to forward the Remote Desktop port (3389) from the Internet IP address of router to the Local IP of my host. I checked forwarding at http://www.yougetsignal.com/tools/open-ports/ - Port 3389 is open.



I can connect to windows 8 pc from my mobile phone (windows phone 7.8, via RemoteDesktop application). But it is not convenient.



I can't connect to home pc from work (Windows 7 Pro). I have the following error:



"Remote desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and that remote access is enabled. "



I can connect to home pc from work via mobile phone, but from work pc I get error. Is on work PC any other configurations to connect to win 8?



UPD: I have to use proxy server at work, is it might cause problems?










share|improve this question













migrated from stackoverflow.com Mar 12 '13 at 10:07


This question came from our site for professional and enthusiast programmers.















  • When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
    – Kinnectus
    May 11 '15 at 15:51















up vote
2
down vote

favorite









up vote
2
down vote

favorite











I have computer with installed windows 8 pro at home. This computer plugged in to router via LAN cable. I configured remote desktop on this computer: System Properties -> Remote -> Allow remote connections to this computer ("Allow connections only from computers running Remote Desktop with Network Level Authentication" unchecked). I also configured router to forward the Remote Desktop port (3389) from the Internet IP address of router to the Local IP of my host. I checked forwarding at http://www.yougetsignal.com/tools/open-ports/ - Port 3389 is open.



I can connect to windows 8 pc from my mobile phone (windows phone 7.8, via RemoteDesktop application). But it is not convenient.



I can't connect to home pc from work (Windows 7 Pro). I have the following error:



"Remote desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and that remote access is enabled. "



I can connect to home pc from work via mobile phone, but from work pc I get error. Is on work PC any other configurations to connect to win 8?



UPD: I have to use proxy server at work, is it might cause problems?










share|improve this question













I have computer with installed windows 8 pro at home. This computer plugged in to router via LAN cable. I configured remote desktop on this computer: System Properties -> Remote -> Allow remote connections to this computer ("Allow connections only from computers running Remote Desktop with Network Level Authentication" unchecked). I also configured router to forward the Remote Desktop port (3389) from the Internet IP address of router to the Local IP of my host. I checked forwarding at http://www.yougetsignal.com/tools/open-ports/ - Port 3389 is open.



I can connect to windows 8 pc from my mobile phone (windows phone 7.8, via RemoteDesktop application). But it is not convenient.



I can't connect to home pc from work (Windows 7 Pro). I have the following error:



"Remote desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and that remote access is enabled. "



I can connect to home pc from work via mobile phone, but from work pc I get error. Is on work PC any other configurations to connect to win 8?



UPD: I have to use proxy server at work, is it might cause problems?







windows remote-desktop






share|improve this question













share|improve this question











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share|improve this question










asked Mar 12 '13 at 8:03







Rigidit











migrated from stackoverflow.com Mar 12 '13 at 10:07


This question came from our site for professional and enthusiast programmers.






migrated from stackoverflow.com Mar 12 '13 at 10:07


This question came from our site for professional and enthusiast programmers.














  • When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
    – Kinnectus
    May 11 '15 at 15:51




















  • When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
    – Kinnectus
    May 11 '15 at 15:51


















When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
– Kinnectus
May 11 '15 at 15:51






When you connect from work via mobile phone do you use work wireless or 3G/4G? This may answer why it works on your phone all the time - it's using your 3G/4G data allowance. When using work computer do you know if your work block outbound connections to port 3389? - my work do.
– Kinnectus
May 11 '15 at 15:51












5 Answers
5






active

oldest

votes

















up vote
0
down vote













I had a similar problem and scratched my head over it for ages. It turned out that I use Kaspersky anti-virus and by default the Kaspersky firewall silently blocks Remote Desktop connections.



Check your AV/firewall settings are ok on your work PC ....






share|improve this answer





















  • Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
    – Rigidit
    Mar 12 '13 at 8:09










  • I mean your outgoing firewall restrictions on your work PC.
    – roger_rowland
    Mar 12 '13 at 8:13










  • It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
    – Rigidit
    Mar 12 '13 at 8:40










  • Another quick way to check is to temporarily disable your firewall on your work PC.
    – roger_rowland
    Mar 12 '13 at 8:42






  • 1




    Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
    – Rigidit
    Mar 12 '13 at 8:54


















up vote
0
down vote













I'm quite certain this has nothing to do with Windows 7 -> Windows 8. Just the other day I was able to do this.



The nature of that error message indicates the computer that initiated the session was never able to reach or never got a response from the target computer.



This could have happened if the remote address, ip address, etc is incorrect. Firewall/AV settings, proxys would also do this.



Additionally, all the 'pre-setup' configuration you did sounds correct... except for the proxy and or firewall settings and infos.






share|improve this answer




























    up vote
    0
    down vote













    You might want to check the security settings. What I mean by this is how the authentication is being passed in the RDP session. I would lower it all the way down and see if that works. If it does, you can increase it until it doesn't work. Make sure the settings are the same on both ends. I had this issue once before and the authentication was the issue.






    share|improve this answer




























      up vote
      0
      down vote













      The problem is that you have to use a proxy at work as you say in the last line.



      When you use a proxy for connecting to Internet the computer usually don't have direct/NAT access to Internet, instead programs designed to use a proxy (mostly browsers) connect to the proxy server, then the proxy server retrieves the requested content from Internet (or from a local cache in some cases) and pass it back to your computer.



      Most of the time proxies are used for web browsing (and maybe for email), but a lot of programs that use other protocols, including Remote Desktop, needs a direct or NAT connection to Internet.






      share|improve this answer




























        up vote
        -1
        down vote













        Try using remote support tools such as LogMeIn, GoSupportNow, GoToMyPC etc. in order to remotely access Windows 8 computer from Windows 7. Check if they work.






        share|improve this answer























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          5 Answers
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          up vote
          0
          down vote













          I had a similar problem and scratched my head over it for ages. It turned out that I use Kaspersky anti-virus and by default the Kaspersky firewall silently blocks Remote Desktop connections.



          Check your AV/firewall settings are ok on your work PC ....






          share|improve this answer





















          • Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
            – Rigidit
            Mar 12 '13 at 8:09










          • I mean your outgoing firewall restrictions on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:13










          • It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
            – Rigidit
            Mar 12 '13 at 8:40










          • Another quick way to check is to temporarily disable your firewall on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:42






          • 1




            Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
            – Rigidit
            Mar 12 '13 at 8:54















          up vote
          0
          down vote













          I had a similar problem and scratched my head over it for ages. It turned out that I use Kaspersky anti-virus and by default the Kaspersky firewall silently blocks Remote Desktop connections.



          Check your AV/firewall settings are ok on your work PC ....






          share|improve this answer





















          • Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
            – Rigidit
            Mar 12 '13 at 8:09










          • I mean your outgoing firewall restrictions on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:13










          • It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
            – Rigidit
            Mar 12 '13 at 8:40










          • Another quick way to check is to temporarily disable your firewall on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:42






          • 1




            Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
            – Rigidit
            Mar 12 '13 at 8:54













          up vote
          0
          down vote










          up vote
          0
          down vote









          I had a similar problem and scratched my head over it for ages. It turned out that I use Kaspersky anti-virus and by default the Kaspersky firewall silently blocks Remote Desktop connections.



          Check your AV/firewall settings are ok on your work PC ....






          share|improve this answer












          I had a similar problem and scratched my head over it for ages. It turned out that I use Kaspersky anti-virus and by default the Kaspersky firewall silently blocks Remote Desktop connections.



          Check your AV/firewall settings are ok on your work PC ....







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered Mar 12 '13 at 8:05









          Roger Rowland

          1313




          1313












          • Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
            – Rigidit
            Mar 12 '13 at 8:09










          • I mean your outgoing firewall restrictions on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:13










          • It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
            – Rigidit
            Mar 12 '13 at 8:40










          • Another quick way to check is to temporarily disable your firewall on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:42






          • 1




            Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
            – Rigidit
            Mar 12 '13 at 8:54


















          • Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
            – Rigidit
            Mar 12 '13 at 8:09










          • I mean your outgoing firewall restrictions on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:13










          • It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
            – Rigidit
            Mar 12 '13 at 8:40










          • Another quick way to check is to temporarily disable your firewall on your work PC.
            – roger_rowland
            Mar 12 '13 at 8:42






          • 1




            Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
            – Rigidit
            Mar 12 '13 at 8:54
















          Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
          – Rigidit
          Mar 12 '13 at 8:09




          Firewall settings are ok. I can connect to pc from mobile phone using the 3G connection. So, port 3389 is enabled.
          – Rigidit
          Mar 12 '13 at 8:09












          I mean your outgoing firewall restrictions on your work PC.
          – roger_rowland
          Mar 12 '13 at 8:13




          I mean your outgoing firewall restrictions on your work PC.
          – roger_rowland
          Mar 12 '13 at 8:13












          It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
          – Rigidit
          Mar 12 '13 at 8:40




          It looks like that outgoing tcp 3389 is enabled. I checked it in Windows Firewall -> Advanced settings. I also added outbound rule that allow 3389 tcp port. But I have the same error.
          – Rigidit
          Mar 12 '13 at 8:40












          Another quick way to check is to temporarily disable your firewall on your work PC.
          – roger_rowland
          Mar 12 '13 at 8:42




          Another quick way to check is to temporarily disable your firewall on your work PC.
          – roger_rowland
          Mar 12 '13 at 8:42




          1




          1




          Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
          – Rigidit
          Mar 12 '13 at 8:54




          Yes, I found it, I have 2 checked "Remote Desktop" - 1) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - Yes; 2) "Remote Desktop" checked for Domain, Home/Work()Private, Public, Group Policy - No;
          – Rigidit
          Mar 12 '13 at 8:54












          up vote
          0
          down vote













          I'm quite certain this has nothing to do with Windows 7 -> Windows 8. Just the other day I was able to do this.



          The nature of that error message indicates the computer that initiated the session was never able to reach or never got a response from the target computer.



          This could have happened if the remote address, ip address, etc is incorrect. Firewall/AV settings, proxys would also do this.



          Additionally, all the 'pre-setup' configuration you did sounds correct... except for the proxy and or firewall settings and infos.






          share|improve this answer

























            up vote
            0
            down vote













            I'm quite certain this has nothing to do with Windows 7 -> Windows 8. Just the other day I was able to do this.



            The nature of that error message indicates the computer that initiated the session was never able to reach or never got a response from the target computer.



            This could have happened if the remote address, ip address, etc is incorrect. Firewall/AV settings, proxys would also do this.



            Additionally, all the 'pre-setup' configuration you did sounds correct... except for the proxy and or firewall settings and infos.






            share|improve this answer























              up vote
              0
              down vote










              up vote
              0
              down vote









              I'm quite certain this has nothing to do with Windows 7 -> Windows 8. Just the other day I was able to do this.



              The nature of that error message indicates the computer that initiated the session was never able to reach or never got a response from the target computer.



              This could have happened if the remote address, ip address, etc is incorrect. Firewall/AV settings, proxys would also do this.



              Additionally, all the 'pre-setup' configuration you did sounds correct... except for the proxy and or firewall settings and infos.






              share|improve this answer












              I'm quite certain this has nothing to do with Windows 7 -> Windows 8. Just the other day I was able to do this.



              The nature of that error message indicates the computer that initiated the session was never able to reach or never got a response from the target computer.



              This could have happened if the remote address, ip address, etc is incorrect. Firewall/AV settings, proxys would also do this.



              Additionally, all the 'pre-setup' configuration you did sounds correct... except for the proxy and or firewall settings and infos.







              share|improve this answer












              share|improve this answer



              share|improve this answer










              answered Dec 26 '13 at 2:40









              Joe

              140129




              140129






















                  up vote
                  0
                  down vote













                  You might want to check the security settings. What I mean by this is how the authentication is being passed in the RDP session. I would lower it all the way down and see if that works. If it does, you can increase it until it doesn't work. Make sure the settings are the same on both ends. I had this issue once before and the authentication was the issue.






                  share|improve this answer

























                    up vote
                    0
                    down vote













                    You might want to check the security settings. What I mean by this is how the authentication is being passed in the RDP session. I would lower it all the way down and see if that works. If it does, you can increase it until it doesn't work. Make sure the settings are the same on both ends. I had this issue once before and the authentication was the issue.






                    share|improve this answer























                      up vote
                      0
                      down vote










                      up vote
                      0
                      down vote









                      You might want to check the security settings. What I mean by this is how the authentication is being passed in the RDP session. I would lower it all the way down and see if that works. If it does, you can increase it until it doesn't work. Make sure the settings are the same on both ends. I had this issue once before and the authentication was the issue.






                      share|improve this answer












                      You might want to check the security settings. What I mean by this is how the authentication is being passed in the RDP session. I would lower it all the way down and see if that works. If it does, you can increase it until it doesn't work. Make sure the settings are the same on both ends. I had this issue once before and the authentication was the issue.







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered Mar 28 '14 at 17:04









                      3ngin33r

                      596




                      596






















                          up vote
                          0
                          down vote













                          The problem is that you have to use a proxy at work as you say in the last line.



                          When you use a proxy for connecting to Internet the computer usually don't have direct/NAT access to Internet, instead programs designed to use a proxy (mostly browsers) connect to the proxy server, then the proxy server retrieves the requested content from Internet (or from a local cache in some cases) and pass it back to your computer.



                          Most of the time proxies are used for web browsing (and maybe for email), but a lot of programs that use other protocols, including Remote Desktop, needs a direct or NAT connection to Internet.






                          share|improve this answer

























                            up vote
                            0
                            down vote













                            The problem is that you have to use a proxy at work as you say in the last line.



                            When you use a proxy for connecting to Internet the computer usually don't have direct/NAT access to Internet, instead programs designed to use a proxy (mostly browsers) connect to the proxy server, then the proxy server retrieves the requested content from Internet (or from a local cache in some cases) and pass it back to your computer.



                            Most of the time proxies are used for web browsing (and maybe for email), but a lot of programs that use other protocols, including Remote Desktop, needs a direct or NAT connection to Internet.






                            share|improve this answer























                              up vote
                              0
                              down vote










                              up vote
                              0
                              down vote









                              The problem is that you have to use a proxy at work as you say in the last line.



                              When you use a proxy for connecting to Internet the computer usually don't have direct/NAT access to Internet, instead programs designed to use a proxy (mostly browsers) connect to the proxy server, then the proxy server retrieves the requested content from Internet (or from a local cache in some cases) and pass it back to your computer.



                              Most of the time proxies are used for web browsing (and maybe for email), but a lot of programs that use other protocols, including Remote Desktop, needs a direct or NAT connection to Internet.






                              share|improve this answer












                              The problem is that you have to use a proxy at work as you say in the last line.



                              When you use a proxy for connecting to Internet the computer usually don't have direct/NAT access to Internet, instead programs designed to use a proxy (mostly browsers) connect to the proxy server, then the proxy server retrieves the requested content from Internet (or from a local cache in some cases) and pass it back to your computer.



                              Most of the time proxies are used for web browsing (and maybe for email), but a lot of programs that use other protocols, including Remote Desktop, needs a direct or NAT connection to Internet.







                              share|improve this answer












                              share|improve this answer



                              share|improve this answer










                              answered Sep 9 '17 at 16:29









                              Alberto Martinez

                              1,217711




                              1,217711






















                                  up vote
                                  -1
                                  down vote













                                  Try using remote support tools such as LogMeIn, GoSupportNow, GoToMyPC etc. in order to remotely access Windows 8 computer from Windows 7. Check if they work.






                                  share|improve this answer



























                                    up vote
                                    -1
                                    down vote













                                    Try using remote support tools such as LogMeIn, GoSupportNow, GoToMyPC etc. in order to remotely access Windows 8 computer from Windows 7. Check if they work.






                                    share|improve this answer

























                                      up vote
                                      -1
                                      down vote










                                      up vote
                                      -1
                                      down vote









                                      Try using remote support tools such as LogMeIn, GoSupportNow, GoToMyPC etc. in order to remotely access Windows 8 computer from Windows 7. Check if they work.






                                      share|improve this answer














                                      Try using remote support tools such as LogMeIn, GoSupportNow, GoToMyPC etc. in order to remotely access Windows 8 computer from Windows 7. Check if they work.







                                      share|improve this answer














                                      share|improve this answer



                                      share|improve this answer








                                      edited Aug 28 '13 at 8:10









                                      Jawa

                                      3,15982435




                                      3,15982435










                                      answered Aug 28 '13 at 6:58









                                      user249119

                                      1




                                      1






























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