windows 7 cannot open chm files anymore
up vote
0
down vote
favorite
This is not a duplicate from How to Unblock Previously Unblocked CHM File
- In my case, the chm file is not on a network drive,
- it is on a local folder,
- it has opened in the past without problems,
- the registry keys are there, it tried with different values in the
keyMaxAllowedZone
I open this file once a week, and suddenly today it does not open
It just displays an empty screen and has the waitcursor running forever.
All I can do is end process thru task manager.
I need this file to be able to get my work done, so any help here would be so great
I also tried all options found here https://support.microsoft.com/en-us/help/892675/certain-web-sites-and-html-help-features-may-not-work-after-you-instal
But again it does not help
windows-7 chm
asked Nov 26 at 7:50
GuidoG
120116
|
show 1 more comment
up vote
0
down vote
favorite
This is not a duplicate from How to Unblock Previously Unblocked CHM File
- In my case, the chm file is not on a network drive,
- it is on a local folder,
- it has opened in the past without problems,
- the registry keys are there, it tried with different values in the
keyMaxAllowedZone
I open this file once a week, and suddenly today it does not open
It just displays an empty screen and has the waitcursor running forever.
All I can do is end process thru task manager.
I need this file to be able to get my work done, so any help here would be so great
I also tried all options found here https://support.microsoft.com/en-us/help/892675/certain-web-sites-and-html-help-features-may-not-work-after-you-instal
But again it does not help
windows-7 chm
asked Nov 26 at 7:50
GuidoG
120116
Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22
|
show 1 more comment
up vote
0
down vote
favorite
up vote
0
down vote
favorite
This is not a duplicate from How to Unblock Previously Unblocked CHM File
- In my case, the chm file is not on a network drive,
- it is on a local folder,
- it has opened in the past without problems,
- the registry keys are there, it tried with different values in the
keyMaxAllowedZone
I open this file once a week, and suddenly today it does not open
It just displays an empty screen and has the waitcursor running forever.
All I can do is end process thru task manager.
I need this file to be able to get my work done, so any help here would be so great
I also tried all options found here https://support.microsoft.com/en-us/help/892675/certain-web-sites-and-html-help-features-may-not-work-after-you-instal
But again it does not help
windows-7 chm
asked Nov 26 at 7:50
GuidoG
120116
This is not a duplicate from How to Unblock Previously Unblocked CHM File
- In my case, the chm file is not on a network drive,
- it is on a local folder,
- it has opened in the past without problems,
- the registry keys are there, it tried with different values in the
keyMaxAllowedZone
I open this file once a week, and suddenly today it does not open
It just displays an empty screen and has the waitcursor running forever.
All I can do is end process thru task manager.
I need this file to be able to get my work done, so any help here would be so great
I also tried all options found here https://support.microsoft.com/en-us/help/892675/certain-web-sites-and-html-help-features-may-not-work-after-you-instal
But again it does not help
windows-7 chm
windows-7 chm
asked Nov 26 at 7:50
GuidoG
120116
asked Nov 26 at 7:50
GuidoG
120116
asked Nov 26 at 7:50
GuidoG
120116
asked Nov 26 at 7:50
GuidoG
120116
asked Nov 26 at 7:50
GuidoG
120116
120116
Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22
|
show 1 more comment
Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22
Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22
|
show 1 more comment
1 Answer
1
active
oldest
votes
up vote
1
down vote
accepted
I never have had this problem on my Windows 7 machine (I'm now on Windows 10).
First, please check if other CHM files can be opened.
Internet Explorer (not EDGE) settings have a direct effect on the display in CHM.
Please clear the cache of Internet Explorer and / or reset all Internet options to the default settings (please be careful!) as a first step.
Another thought: The hh.dat file stores user-specific information on all the HTMLHelp files (*.CHM) on your system (position, favourite topics, search history, etc.), and may cause a error if it has somehow been corrupted.
Delete or rename the file hh.dat to reset all (!) CHM windows on your system to their default settings as a second step. Windows will create a new version of hh.dat when you next open any .chm file. You should find hh.dat at:
Windows 7: Users%username%AppDataRoamingMicrosoftHTML Help
answered Nov 26 at 8:56
help-info.de
12615
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
accepted
I never have had this problem on my Windows 7 machine (I'm now on Windows 10).
First, please check if other CHM files can be opened.
Internet Explorer (not EDGE) settings have a direct effect on the display in CHM.
Please clear the cache of Internet Explorer and / or reset all Internet options to the default settings (please be careful!) as a first step.
Another thought: The hh.dat file stores user-specific information on all the HTMLHelp files (*.CHM) on your system (position, favourite topics, search history, etc.), and may cause a error if it has somehow been corrupted.
Delete or rename the file hh.dat to reset all (!) CHM windows on your system to their default settings as a second step. Windows will create a new version of hh.dat when you next open any .chm file. You should find hh.dat at:
Windows 7: Users%username%AppDataRoamingMicrosoftHTML Help
answered Nov 26 at 8:56
help-info.de
12615
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
add a comment |
up vote
1
down vote
accepted
I never have had this problem on my Windows 7 machine (I'm now on Windows 10).
First, please check if other CHM files can be opened.
Internet Explorer (not EDGE) settings have a direct effect on the display in CHM.
Please clear the cache of Internet Explorer and / or reset all Internet options to the default settings (please be careful!) as a first step.
Another thought: The hh.dat file stores user-specific information on all the HTMLHelp files (*.CHM) on your system (position, favourite topics, search history, etc.), and may cause a error if it has somehow been corrupted.
Delete or rename the file hh.dat to reset all (!) CHM windows on your system to their default settings as a second step. Windows will create a new version of hh.dat when you next open any .chm file. You should find hh.dat at:
Windows 7: Users%username%AppDataRoamingMicrosoftHTML Help
answered Nov 26 at 8:56
help-info.de
12615
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
add a comment |
up vote
1
down vote
accepted
up vote
1
down vote
accepted
I never have had this problem on my Windows 7 machine (I'm now on Windows 10).
First, please check if other CHM files can be opened.
Internet Explorer (not EDGE) settings have a direct effect on the display in CHM.
Please clear the cache of Internet Explorer and / or reset all Internet options to the default settings (please be careful!) as a first step.
Another thought: The hh.dat file stores user-specific information on all the HTMLHelp files (*.CHM) on your system (position, favourite topics, search history, etc.), and may cause a error if it has somehow been corrupted.
Delete or rename the file hh.dat to reset all (!) CHM windows on your system to their default settings as a second step. Windows will create a new version of hh.dat when you next open any .chm file. You should find hh.dat at:
Windows 7: Users%username%AppDataRoamingMicrosoftHTML Help
answered Nov 26 at 8:56
help-info.de
12615
I never have had this problem on my Windows 7 machine (I'm now on Windows 10).
First, please check if other CHM files can be opened.
Internet Explorer (not EDGE) settings have a direct effect on the display in CHM.
Please clear the cache of Internet Explorer and / or reset all Internet options to the default settings (please be careful!) as a first step.
Another thought: The hh.dat file stores user-specific information on all the HTMLHelp files (*.CHM) on your system (position, favourite topics, search history, etc.), and may cause a error if it has somehow been corrupted.
Delete or rename the file hh.dat to reset all (!) CHM windows on your system to their default settings as a second step. Windows will create a new version of hh.dat when you next open any .chm file. You should find hh.dat at:
Windows 7: Users%username%AppDataRoamingMicrosoftHTML Help
answered Nov 26 at 8:56
help-info.de
12615
answered Nov 26 at 8:56
help-info.de
12615
answered Nov 26 at 8:56
help-info.de
12615
answered Nov 26 at 8:56
help-info.de
12615
12615
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
add a comment |
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
Renaming the hh.dat file and rebooting did not work for me yesterday. But after trying it once again and rebooting today it does work. So its hard to say if this really fixed it, but i will accept this answer anyway. Thanks
– GuidoG
Nov 27 at 8:38
add a comment |
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Are you wanting to open them for edit? Or to view?
– spikey_richie
Nov 26 at 8:37
@spikey_richie no just for reading
– GuidoG
Nov 26 at 8:41
You got Windows Help program (WinHlp32.exe) for Windows installed?
– spikey_richie
Nov 26 at 11:25
@spikey_richie Yes, I already mentioned that I open this file once a week. I have been doing this for years now it suddenly stopped working
– GuidoG
Nov 26 at 11:47
@spikey_richie WinHlp32. exe is not used for viewing CHM files.
– help-info.de
Nov 26 at 18:22