Programs not responding windows 10
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I have installed Windows 10 via the free install that was offered last year.
I had no issues and everything worked until around April this year after an update.
I start the computer, log in and everything works for a while and then for some reason I can not open the Start menu with either mouse or keyboard. I can open Word which is in my task bar, I can open a doc but cannot do anything else in Word. Cortana wont open etc. I have Chrome on the task bar which still is active.
I can right click on Start and click restart and then I'm back to it working, everything is fine until it freezes again. The tech guy reckoned it was my mouse (it wasn't), then some programs which he got rid of (it wasn't) so $110 dollars later I'm still looking for help.
I cant access the programs using touch screen either.
Is there any way to either fix this and find out what it causing it?
windows-10
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
add a comment |
up vote
0
down vote
favorite
I have installed Windows 10 via the free install that was offered last year.
I had no issues and everything worked until around April this year after an update.
I start the computer, log in and everything works for a while and then for some reason I can not open the Start menu with either mouse or keyboard. I can open Word which is in my task bar, I can open a doc but cannot do anything else in Word. Cortana wont open etc. I have Chrome on the task bar which still is active.
I can right click on Start and click restart and then I'm back to it working, everything is fine until it freezes again. The tech guy reckoned it was my mouse (it wasn't), then some programs which he got rid of (it wasn't) so $110 dollars later I'm still looking for help.
I cant access the programs using touch screen either.
Is there any way to either fix this and find out what it causing it?
windows-10
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I have installed Windows 10 via the free install that was offered last year.
I had no issues and everything worked until around April this year after an update.
I start the computer, log in and everything works for a while and then for some reason I can not open the Start menu with either mouse or keyboard. I can open Word which is in my task bar, I can open a doc but cannot do anything else in Word. Cortana wont open etc. I have Chrome on the task bar which still is active.
I can right click on Start and click restart and then I'm back to it working, everything is fine until it freezes again. The tech guy reckoned it was my mouse (it wasn't), then some programs which he got rid of (it wasn't) so $110 dollars later I'm still looking for help.
I cant access the programs using touch screen either.
Is there any way to either fix this and find out what it causing it?
windows-10
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
I have installed Windows 10 via the free install that was offered last year.
I had no issues and everything worked until around April this year after an update.
I start the computer, log in and everything works for a while and then for some reason I can not open the Start menu with either mouse or keyboard. I can open Word which is in my task bar, I can open a doc but cannot do anything else in Word. Cortana wont open etc. I have Chrome on the task bar which still is active.
I can right click on Start and click restart and then I'm back to it working, everything is fine until it freezes again. The tech guy reckoned it was my mouse (it wasn't), then some programs which he got rid of (it wasn't) so $110 dollars later I'm still looking for help.
I cant access the programs using touch screen either.
Is there any way to either fix this and find out what it causing it?
windows-10
windows-10
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
edited Jul 21 '16 at 6:08
Mokubai♦
56.4k16133152
56.4k16133152
asked Jul 21 '16 at 0:48
Tina Verhey
112
asked Jul 21 '16 at 0:48
Tina Verhey
112
asked Jul 21 '16 at 0:48
Tina Verhey
112
112
This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56
add a comment |
This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56
This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56
add a comment |
2 Answers
2
active
oldest
votes
up vote
0
down vote
you need to reinstall it ,its a bug
either way you need to reinstall it , if you'll go any service center they will ask you the same , because you deleted some .dll files ,now if you have backup then its good , or uplug the battery start it in safe mode and then go to recovery check for your last restore point ( prefer if it points to time when you installed it )
Hope it will help
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
add a comment |
up vote
0
down vote
This is common problem for windows 10. i face this same problem start menu issue about 2 times. search a lot and found many solution which fixed for others but not work for me any solution.
after i create a new user and delete old user it's working fine on new user profile. i moved user data to new user profile. before delete user copy it's data if you need any.
I suggest first try following step by step solution if not work then you need to create new user
First try Here
Microsoft Support
Note: If you need profile data copy others drive user data
DO NOT NEED TO REINSTALL
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
add a comment |
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2 Answers
2
active
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2 Answers
2
active
oldest
votes
active
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active
oldest
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up vote
0
down vote
you need to reinstall it ,its a bug
either way you need to reinstall it , if you'll go any service center they will ask you the same , because you deleted some .dll files ,now if you have backup then its good , or uplug the battery start it in safe mode and then go to recovery check for your last restore point ( prefer if it points to time when you installed it )
Hope it will help
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
add a comment |
up vote
0
down vote
you need to reinstall it ,its a bug
either way you need to reinstall it , if you'll go any service center they will ask you the same , because you deleted some .dll files ,now if you have backup then its good , or uplug the battery start it in safe mode and then go to recovery check for your last restore point ( prefer if it points to time when you installed it )
Hope it will help
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
add a comment |
up vote
0
down vote
up vote
0
down vote
you need to reinstall it ,its a bug
either way you need to reinstall it , if you'll go any service center they will ask you the same , because you deleted some .dll files ,now if you have backup then its good , or uplug the battery start it in safe mode and then go to recovery check for your last restore point ( prefer if it points to time when you installed it )
Hope it will help
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
you need to reinstall it ,its a bug
either way you need to reinstall it , if you'll go any service center they will ask you the same , because you deleted some .dll files ,now if you have backup then its good , or uplug the battery start it in safe mode and then go to recovery check for your last restore point ( prefer if it points to time when you installed it )
Hope it will help
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
answered Jul 21 '16 at 4:54
user_xyz.LOL
11
11
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
add a comment |
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
How do you know the user deleted a .dll
– Dave
Sep 9 '17 at 5:08
add a comment |
up vote
0
down vote
This is common problem for windows 10. i face this same problem start menu issue about 2 times. search a lot and found many solution which fixed for others but not work for me any solution.
after i create a new user and delete old user it's working fine on new user profile. i moved user data to new user profile. before delete user copy it's data if you need any.
I suggest first try following step by step solution if not work then you need to create new user
First try Here
Microsoft Support
Note: If you need profile data copy others drive user data
DO NOT NEED TO REINSTALL
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
add a comment |
up vote
0
down vote
This is common problem for windows 10. i face this same problem start menu issue about 2 times. search a lot and found many solution which fixed for others but not work for me any solution.
after i create a new user and delete old user it's working fine on new user profile. i moved user data to new user profile. before delete user copy it's data if you need any.
I suggest first try following step by step solution if not work then you need to create new user
First try Here
Microsoft Support
Note: If you need profile data copy others drive user data
DO NOT NEED TO REINSTALL
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
add a comment |
up vote
0
down vote
up vote
0
down vote
This is common problem for windows 10. i face this same problem start menu issue about 2 times. search a lot and found many solution which fixed for others but not work for me any solution.
after i create a new user and delete old user it's working fine on new user profile. i moved user data to new user profile. before delete user copy it's data if you need any.
I suggest first try following step by step solution if not work then you need to create new user
First try Here
Microsoft Support
Note: If you need profile data copy others drive user data
DO NOT NEED TO REINSTALL
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
This is common problem for windows 10. i face this same problem start menu issue about 2 times. search a lot and found many solution which fixed for others but not work for me any solution.
after i create a new user and delete old user it's working fine on new user profile. i moved user data to new user profile. before delete user copy it's data if you need any.
I suggest first try following step by step solution if not work then you need to create new user
First try Here
Microsoft Support
Note: If you need profile data copy others drive user data
DO NOT NEED TO REINSTALL
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
answered Jul 21 '16 at 5:07
Saurav Wahid
1112
1112
add a comment |
add a comment |
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This is usually the result of a slow PC. How much RAM does your PC have? Do you have a HDD or an SDD? Finally, go to Task Manager (if you can) and check your Memory usage - are certain programs utilizing all of the system resources?
– InterLinked
Jul 21 '16 at 0:51
Im sorry you are going to have to explain your terminology.
– Tina Verhey
Jul 21 '16 at 0:56