How can I get call centre information from CallCenterAnywhere
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1
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Our organisation uses some software called CallCenterAnywhere to manage a customer services centre which it does well as far as I can tell, but we'd like to extract some information from it to present on a nice interface, such as the number of calls in queue and the status of our services people.
After googling and reading numerous PDFs explaining that the software has a 'webservices API for 3rd party integration' I am yet to find a single shred of documentation on how to actually use these services, furthermore there seems to be no obvious endpoint for the services.
Does anyone have even the slightest idea of how I could get started?
services api database-administration
edited May 14 at 9:27
Burgi
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
|
show 2 more comments
up vote
1
down vote
favorite
Our organisation uses some software called CallCenterAnywhere to manage a customer services centre which it does well as far as I can tell, but we'd like to extract some information from it to present on a nice interface, such as the number of calls in queue and the status of our services people.
After googling and reading numerous PDFs explaining that the software has a 'webservices API for 3rd party integration' I am yet to find a single shred of documentation on how to actually use these services, furthermore there seems to be no obvious endpoint for the services.
Does anyone have even the slightest idea of how I could get started?
services api database-administration
edited May 14 at 9:27
Burgi
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
2
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
1
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16
|
show 2 more comments
up vote
1
down vote
favorite
up vote
1
down vote
favorite
Our organisation uses some software called CallCenterAnywhere to manage a customer services centre which it does well as far as I can tell, but we'd like to extract some information from it to present on a nice interface, such as the number of calls in queue and the status of our services people.
After googling and reading numerous PDFs explaining that the software has a 'webservices API for 3rd party integration' I am yet to find a single shred of documentation on how to actually use these services, furthermore there seems to be no obvious endpoint for the services.
Does anyone have even the slightest idea of how I could get started?
services api database-administration
edited May 14 at 9:27
Burgi
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
Our organisation uses some software called CallCenterAnywhere to manage a customer services centre which it does well as far as I can tell, but we'd like to extract some information from it to present on a nice interface, such as the number of calls in queue and the status of our services people.
After googling and reading numerous PDFs explaining that the software has a 'webservices API for 3rd party integration' I am yet to find a single shred of documentation on how to actually use these services, furthermore there seems to be no obvious endpoint for the services.
Does anyone have even the slightest idea of how I could get started?
services api database-administration
services api database-administration
edited May 14 at 9:27
Burgi
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
edited May 14 at 9:27
Burgi
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
edited May 14 at 9:27
Burgi
3,84192542
edited May 14 at 9:27
Burgi
3,84192542
edited May 14 at 9:27
Burgi
3,84192542
3,84192542
asked Sep 9 '10 at 11:12
Baris
61
asked Sep 9 '10 at 11:12
Baris
61
asked Sep 9 '10 at 11:12
Baris
61
61
2
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
1
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16
|
show 2 more comments
2
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
1
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16
2
2
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
1
1
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16
|
show 2 more comments
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2
I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere.
– boot13
Sep 9 '10 at 11:56
+1 for @boot's comment. Asking them should be the first thing you try.
– DMA57361
Sep 9 '10 at 12:17
See if this helps doa.state.wi.us/…
– subanki
Sep 9 '10 at 12:21
We have had a ticket logged with them for almost a year.
– Baris
Sep 9 '10 at 12:28
1
@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention.
– boot13
Sep 9 '10 at 14:16