Ubuntu16.04.3 Kernel Panic Error












0















below is the specs:



Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic



I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.




Kernel panic - not syncing: Fatal Exception in interrupt




Kernel panic screenshot image



Any advice on how to solve this would be appreciated. Thanks.










share|improve this question

























  • Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

    – heynnema
    Aug 16 '17 at 14:32













  • @heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

    – Ethan
    Aug 18 '17 at 1:36











  • Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

    – heynnema
    Aug 18 '17 at 1:50













  • @heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

    – Ethan
    Aug 18 '17 at 1:57











  • Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

    – heynnema
    Aug 18 '17 at 2:06
















0















below is the specs:



Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic



I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.




Kernel panic - not syncing: Fatal Exception in interrupt




Kernel panic screenshot image



Any advice on how to solve this would be appreciated. Thanks.










share|improve this question

























  • Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

    – heynnema
    Aug 16 '17 at 14:32













  • @heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

    – Ethan
    Aug 18 '17 at 1:36











  • Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

    – heynnema
    Aug 18 '17 at 1:50













  • @heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

    – Ethan
    Aug 18 '17 at 1:57











  • Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

    – heynnema
    Aug 18 '17 at 2:06














0












0








0


1






below is the specs:



Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic



I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.




Kernel panic - not syncing: Fatal Exception in interrupt




Kernel panic screenshot image



Any advice on how to solve this would be appreciated. Thanks.










share|improve this question
















below is the specs:



Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic



I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.




Kernel panic - not syncing: Fatal Exception in interrupt




Kernel panic screenshot image



Any advice on how to solve this would be appreciated. Thanks.







16.04 kernel shutdown






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Jan 13 '18 at 18:10









David Foerster

28.5k1367113




28.5k1367113










asked Aug 16 '17 at 2:14









EthanEthan

1




1













  • Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

    – heynnema
    Aug 16 '17 at 14:32













  • @heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

    – Ethan
    Aug 18 '17 at 1:36











  • Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

    – heynnema
    Aug 18 '17 at 1:50













  • @heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

    – Ethan
    Aug 18 '17 at 1:57











  • Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

    – heynnema
    Aug 18 '17 at 2:06



















  • Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

    – heynnema
    Aug 16 '17 at 14:32













  • @heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

    – Ethan
    Aug 18 '17 at 1:36











  • Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

    – heynnema
    Aug 18 '17 at 1:50













  • @heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

    – Ethan
    Aug 18 '17 at 1:57











  • Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

    – heynnema
    Aug 18 '17 at 2:06

















Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

– heynnema
Aug 16 '17 at 14:32







Confirm that intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.

– heynnema
Aug 16 '17 at 14:32















@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

– Ethan
Aug 18 '17 at 1:36





@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.

– Ethan
Aug 18 '17 at 1:36













Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

– heynnema
Aug 18 '17 at 1:50







Since you have Intel processors, install intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.

– heynnema
Aug 18 '17 at 1:50















@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

– Ethan
Aug 18 '17 at 1:57





@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.

– Ethan
Aug 18 '17 at 1:57













Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

– heynnema
Aug 18 '17 at 2:06





Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?

– heynnema
Aug 18 '17 at 2:06










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