See who last changed category color on outlook email
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Here is the situation. Someone at work in a shared inbox keeps changing the category on incoming email to a specific color. For this shared inbox those colors represent the employee who has picked up that email request and is working the request. The problem is no one is fessing up to who is changing the email category and its affecting workflow.
Question:
Is there a way to view who changed a category on an email. Maybe some VBA code to inspect the metadata or some option I am not able to find in outlook?
email microsoft-outlook vba
asked Dec 7 at 12:55
Mike - SMT
1947
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Here is the situation. Someone at work in a shared inbox keeps changing the category on incoming email to a specific color. For this shared inbox those colors represent the employee who has picked up that email request and is working the request. The problem is no one is fessing up to who is changing the email category and its affecting workflow.
Question:
Is there a way to view who changed a category on an email. Maybe some VBA code to inspect the metadata or some option I am not able to find in outlook?
email microsoft-outlook vba
asked Dec 7 at 12:55
Mike - SMT
1947
such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
To reinforce what Vogel just said: I had a look at the properties of aMailItemand didn't find anything remotely interesting for you in this case. There is a fieldCategoriesthat can contain category names (which in turn correspond to colors) and a fieldLastModificationDatebut that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.
– Inarion
Dec 7 at 15:15
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
Here is the situation. Someone at work in a shared inbox keeps changing the category on incoming email to a specific color. For this shared inbox those colors represent the employee who has picked up that email request and is working the request. The problem is no one is fessing up to who is changing the email category and its affecting workflow.
Question:
Is there a way to view who changed a category on an email. Maybe some VBA code to inspect the metadata or some option I am not able to find in outlook?
email microsoft-outlook vba
asked Dec 7 at 12:55
Mike - SMT
1947
Here is the situation. Someone at work in a shared inbox keeps changing the category on incoming email to a specific color. For this shared inbox those colors represent the employee who has picked up that email request and is working the request. The problem is no one is fessing up to who is changing the email category and its affecting workflow.
Question:
Is there a way to view who changed a category on an email. Maybe some VBA code to inspect the metadata or some option I am not able to find in outlook?
email microsoft-outlook vba
email microsoft-outlook vba
asked Dec 7 at 12:55
Mike - SMT
1947
asked Dec 7 at 12:55
Mike - SMT
1947
asked Dec 7 at 12:55
Mike - SMT
1947
asked Dec 7 at 12:55
Mike - SMT
1947
asked Dec 7 at 12:55
Mike - SMT
1947
1947
such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
To reinforce what Vogel just said: I had a look at the properties of aMailItemand didn't find anything remotely interesting for you in this case. There is a fieldCategoriesthat can contain category names (which in turn correspond to colors) and a fieldLastModificationDatebut that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.
– Inarion
Dec 7 at 15:15
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26
add a comment |
such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
To reinforce what Vogel just said: I had a look at the properties of aMailItemand didn't find anything remotely interesting for you in this case. There is a fieldCategoriesthat can contain category names (which in turn correspond to colors) and a fieldLastModificationDatebut that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.
– Inarion
Dec 7 at 15:15
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26
such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
To reinforce what Vogel just said: I had a look at the properties of a
MailItem and didn't find anything remotely interesting for you in this case. There is a field Categories that can contain category names (which in turn correspond to colors) and a field LastModificationDate but that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.– Inarion
Dec 7 at 15:15
To reinforce what Vogel just said: I had a look at the properties of a
MailItem and didn't find anything remotely interesting for you in this case. There is a field Categories that can contain category names (which in turn correspond to colors) and a field LastModificationDate but that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.– Inarion
Dec 7 at 15:15
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26
add a comment |
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such a thing is most likely impossible, unless you start keeping a log of changes. Even that log of changes may be missing some things, assuming multiple actions are taken between updates of your local copy of the inbox. The proper solution here is to invest in a real ticketing system
– Vogel612
Dec 7 at 15:06
To reinforce what Vogel just said: I had a look at the properties of a
MailItemand didn't find anything remotely interesting for you in this case. There is a fieldCategoriesthat can contain category names (which in turn correspond to colors) and a fieldLastModificationDatebut that's about all. To get more detailed info, you'd need to set up events to log what you want to know. And as mentioned, if the poll rate is set to low, some things might slip your attention.– Inarion
Dec 7 at 15:15
(@Vogel612, @Inarion) Thanks for the info. We may be able to look into a ticketing system later. We still have the problem of knowing who is changing things when they shouldn't be. Oh well was worth asking just in case I missed something in my research on it.
– Mike - SMT
Dec 7 at 15:26