Dual monitor using Intel graphics stopped to work on Ubuntu 18.04











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I installed ubuntu 18.04 few days after the release. It was working fine until now. Now it is not detecting the external monitor.



My system a Laptop MSI gs30 2m shadow without external dock:



$ lsb_release -a :



No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic


$ sudo lspci -v:



00:02.0 VGA compatible controller: Intel Corporation Crystal Well Integrated Graphics Controller (rev 08) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Crystal Well Integrated Graphics Controller
Flags: bus master, fast devsel, latency 0, IRQ 34
Memory at afc00000 (64-bit, non-prefetchable) [size=4M]
Memory at c0000000 (64-bit, prefetchable) [size=256M]
I/O ports at 5000 [size=64]
[virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: i915
Kernel modules: i915


$ xrandr :



Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 294mm x 165mm
1920x1080 60.00*+ 59.97 59.96 59.93
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32


I don't have a clue why is happening:




  • The only error on the XOrg logs is (EE) open /dev/fb0: Permission denied ($ grep EE ~/.local/share/xorg/Xorg.*)

  • Also, on display settings, there is no "Detect Displays" button, like in Ubuntu 17.10.

  • I tried installing latest drivers from https://launchpad.net/~oibaf/+archive/ubuntu/graphics-drivers

  • I tried with different cables and monitors.

  • Googling, I didn't find any recent response that fit with my problem.

  • Tested cable and monitor with other laptop and working without any issue.

  • Tested with Live USB and working without issues.

  • Both monitor working in the Login.

  • Is the module i915 the right one for an i7-4870HQ (Haswell microarch)?


To be honest, I don't know where to start to search.



Note:
In the office is working as usual with two monitors!! It is like if it's memorizing the configuration. But las week dual monitor was working at home. What did change? How to fix it?










share|improve this question
























  • With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
    – WinEunuuchs2Unix
    May 13 at 14:24












  • @WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
    – angelcervera
    May 13 at 14:56












  • Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
    – WinEunuuchs2Unix
    May 13 at 15:00










  • Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
    – angelcervera
    May 13 at 15:06










  • Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
    – Marcelo Loureiro
    Dec 3 at 12:03















up vote
6
down vote

favorite
1












I installed ubuntu 18.04 few days after the release. It was working fine until now. Now it is not detecting the external monitor.



My system a Laptop MSI gs30 2m shadow without external dock:



$ lsb_release -a :



No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic


$ sudo lspci -v:



00:02.0 VGA compatible controller: Intel Corporation Crystal Well Integrated Graphics Controller (rev 08) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Crystal Well Integrated Graphics Controller
Flags: bus master, fast devsel, latency 0, IRQ 34
Memory at afc00000 (64-bit, non-prefetchable) [size=4M]
Memory at c0000000 (64-bit, prefetchable) [size=256M]
I/O ports at 5000 [size=64]
[virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: i915
Kernel modules: i915


$ xrandr :



Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 294mm x 165mm
1920x1080 60.00*+ 59.97 59.96 59.93
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32


I don't have a clue why is happening:




  • The only error on the XOrg logs is (EE) open /dev/fb0: Permission denied ($ grep EE ~/.local/share/xorg/Xorg.*)

  • Also, on display settings, there is no "Detect Displays" button, like in Ubuntu 17.10.

  • I tried installing latest drivers from https://launchpad.net/~oibaf/+archive/ubuntu/graphics-drivers

  • I tried with different cables and monitors.

  • Googling, I didn't find any recent response that fit with my problem.

  • Tested cable and monitor with other laptop and working without any issue.

  • Tested with Live USB and working without issues.

  • Both monitor working in the Login.

  • Is the module i915 the right one for an i7-4870HQ (Haswell microarch)?


To be honest, I don't know where to start to search.



Note:
In the office is working as usual with two monitors!! It is like if it's memorizing the configuration. But las week dual monitor was working at home. What did change? How to fix it?










share|improve this question
























  • With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
    – WinEunuuchs2Unix
    May 13 at 14:24












  • @WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
    – angelcervera
    May 13 at 14:56












  • Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
    – WinEunuuchs2Unix
    May 13 at 15:00










  • Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
    – angelcervera
    May 13 at 15:06










  • Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
    – Marcelo Loureiro
    Dec 3 at 12:03













up vote
6
down vote

favorite
1









up vote
6
down vote

favorite
1






1





I installed ubuntu 18.04 few days after the release. It was working fine until now. Now it is not detecting the external monitor.



My system a Laptop MSI gs30 2m shadow without external dock:



$ lsb_release -a :



No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic


$ sudo lspci -v:



00:02.0 VGA compatible controller: Intel Corporation Crystal Well Integrated Graphics Controller (rev 08) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Crystal Well Integrated Graphics Controller
Flags: bus master, fast devsel, latency 0, IRQ 34
Memory at afc00000 (64-bit, non-prefetchable) [size=4M]
Memory at c0000000 (64-bit, prefetchable) [size=256M]
I/O ports at 5000 [size=64]
[virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: i915
Kernel modules: i915


$ xrandr :



Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 294mm x 165mm
1920x1080 60.00*+ 59.97 59.96 59.93
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32


I don't have a clue why is happening:




  • The only error on the XOrg logs is (EE) open /dev/fb0: Permission denied ($ grep EE ~/.local/share/xorg/Xorg.*)

  • Also, on display settings, there is no "Detect Displays" button, like in Ubuntu 17.10.

  • I tried installing latest drivers from https://launchpad.net/~oibaf/+archive/ubuntu/graphics-drivers

  • I tried with different cables and monitors.

  • Googling, I didn't find any recent response that fit with my problem.

  • Tested cable and monitor with other laptop and working without any issue.

  • Tested with Live USB and working without issues.

  • Both monitor working in the Login.

  • Is the module i915 the right one for an i7-4870HQ (Haswell microarch)?


To be honest, I don't know where to start to search.



Note:
In the office is working as usual with two monitors!! It is like if it's memorizing the configuration. But las week dual monitor was working at home. What did change? How to fix it?










share|improve this question















I installed ubuntu 18.04 few days after the release. It was working fine until now. Now it is not detecting the external monitor.



My system a Laptop MSI gs30 2m shadow without external dock:



$ lsb_release -a :



No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic


$ sudo lspci -v:



00:02.0 VGA compatible controller: Intel Corporation Crystal Well Integrated Graphics Controller (rev 08) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Crystal Well Integrated Graphics Controller
Flags: bus master, fast devsel, latency 0, IRQ 34
Memory at afc00000 (64-bit, non-prefetchable) [size=4M]
Memory at c0000000 (64-bit, prefetchable) [size=256M]
I/O ports at 5000 [size=64]
[virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: i915
Kernel modules: i915


$ xrandr :



Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 294mm x 165mm
1920x1080 60.00*+ 59.97 59.96 59.93
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32


I don't have a clue why is happening:




  • The only error on the XOrg logs is (EE) open /dev/fb0: Permission denied ($ grep EE ~/.local/share/xorg/Xorg.*)

  • Also, on display settings, there is no "Detect Displays" button, like in Ubuntu 17.10.

  • I tried installing latest drivers from https://launchpad.net/~oibaf/+archive/ubuntu/graphics-drivers

  • I tried with different cables and monitors.

  • Googling, I didn't find any recent response that fit with my problem.

  • Tested cable and monitor with other laptop and working without any issue.

  • Tested with Live USB and working without issues.

  • Both monitor working in the Login.

  • Is the module i915 the right one for an i7-4870HQ (Haswell microarch)?


To be honest, I don't know where to start to search.



Note:
In the office is working as usual with two monitors!! It is like if it's memorizing the configuration. But las week dual monitor was working at home. What did change? How to fix it?







multiple-monitors intel-graphics 18.04 msi






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited May 19 at 10:49

























asked May 13 at 12:24









angelcervera

360315




360315












  • With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
    – WinEunuuchs2Unix
    May 13 at 14:24












  • @WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
    – angelcervera
    May 13 at 14:56












  • Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
    – WinEunuuchs2Unix
    May 13 at 15:00










  • Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
    – angelcervera
    May 13 at 15:06










  • Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
    – Marcelo Loureiro
    Dec 3 at 12:03


















  • With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
    – WinEunuuchs2Unix
    May 13 at 14:24












  • @WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
    – angelcervera
    May 13 at 14:56












  • Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
    – WinEunuuchs2Unix
    May 13 at 15:00










  • Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
    – angelcervera
    May 13 at 15:06










  • Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
    – Marcelo Loureiro
    Dec 3 at 12:03
















With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
– WinEunuuchs2Unix
May 13 at 14:24






With the external monitor plugged in. Open the terminal and run xrandr. Then copy and paste the output into your question. Thanks.
– WinEunuuchs2Unix
May 13 at 14:24














@WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
– angelcervera
May 13 at 14:56






@WinEunuuchs2Unix Added xrandr. I guess that it is the integrated display. Is useful the full response or can I remove the list of resolutions from the answer?
– angelcervera
May 13 at 14:56














Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
– WinEunuuchs2Unix
May 13 at 15:00




Yes it is the integrated display. Your external display should show up as DP-1 Disconnected. Strangely there is no line at all for it. As far as removing the various resolutions you can replace them all with a ... if you like.
– WinEunuuchs2Unix
May 13 at 15:00












Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
– angelcervera
May 13 at 15:06




Yes, no present. And the same issue using other monitors and cables. No errors, no logs, ... nothing.
– angelcervera
May 13 at 15:06












Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
– Marcelo Loureiro
Dec 3 at 12:03




Could you try that? unix.stackexchange.com/questions/315169/… I don't know if it will work, but I hope so.
– Marcelo Loureiro
Dec 3 at 12:03










1 Answer
1






active

oldest

votes

















up vote
0
down vote













When I tried:




  • Cable and monitor tested with other laptops with no issues.

  • Laptop tested with other monitors and only working with the one that I'm used to using in the office.

  • Boot using the Ubuntu 18.04 Lived USB works.

  • Login page enables the second monitor. It is after login when it stops to work.


So the problem it is clear that the problem is with my user.



Step to solve the problem:




  • Remove (or move) the ~/.local/xorg folder

  • Restart.

  • Now, the monitor is not working but at least it is in the Display setting so it is detected. Then, I can enable it and configure as second monitor.


So it is fixed. Also working in the office with the other monitor.






share|improve this answer























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    up vote
    0
    down vote













    When I tried:




    • Cable and monitor tested with other laptops with no issues.

    • Laptop tested with other monitors and only working with the one that I'm used to using in the office.

    • Boot using the Ubuntu 18.04 Lived USB works.

    • Login page enables the second monitor. It is after login when it stops to work.


    So the problem it is clear that the problem is with my user.



    Step to solve the problem:




    • Remove (or move) the ~/.local/xorg folder

    • Restart.

    • Now, the monitor is not working but at least it is in the Display setting so it is detected. Then, I can enable it and configure as second monitor.


    So it is fixed. Also working in the office with the other monitor.






    share|improve this answer



























      up vote
      0
      down vote













      When I tried:




      • Cable and monitor tested with other laptops with no issues.

      • Laptop tested with other monitors and only working with the one that I'm used to using in the office.

      • Boot using the Ubuntu 18.04 Lived USB works.

      • Login page enables the second monitor. It is after login when it stops to work.


      So the problem it is clear that the problem is with my user.



      Step to solve the problem:




      • Remove (or move) the ~/.local/xorg folder

      • Restart.

      • Now, the monitor is not working but at least it is in the Display setting so it is detected. Then, I can enable it and configure as second monitor.


      So it is fixed. Also working in the office with the other monitor.






      share|improve this answer

























        up vote
        0
        down vote










        up vote
        0
        down vote









        When I tried:




        • Cable and monitor tested with other laptops with no issues.

        • Laptop tested with other monitors and only working with the one that I'm used to using in the office.

        • Boot using the Ubuntu 18.04 Lived USB works.

        • Login page enables the second monitor. It is after login when it stops to work.


        So the problem it is clear that the problem is with my user.



        Step to solve the problem:




        • Remove (or move) the ~/.local/xorg folder

        • Restart.

        • Now, the monitor is not working but at least it is in the Display setting so it is detected. Then, I can enable it and configure as second monitor.


        So it is fixed. Also working in the office with the other monitor.






        share|improve this answer














        When I tried:




        • Cable and monitor tested with other laptops with no issues.

        • Laptop tested with other monitors and only working with the one that I'm used to using in the office.

        • Boot using the Ubuntu 18.04 Lived USB works.

        • Login page enables the second monitor. It is after login when it stops to work.


        So the problem it is clear that the problem is with my user.



        Step to solve the problem:




        • Remove (or move) the ~/.local/xorg folder

        • Restart.

        • Now, the monitor is not working but at least it is in the Display setting so it is detected. Then, I can enable it and configure as second monitor.


        So it is fixed. Also working in the office with the other monitor.







        share|improve this answer














        share|improve this answer



        share|improve this answer








        edited May 20 at 21:21

























        answered May 19 at 11:04









        angelcervera

        360315




        360315






























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